Had an interview and combined trial shift. First they asked me questions in the interview, then I went on the floor. Half way through the pulled me in the back to do a check in and then I finished.
Interview questions [1]
Question 1
What question would you ask a customer to help them find the perfect gift?
I applied online. The process took 2 days. I interviewed at Lush (Taunton, Angleterre) in Aug 2025
Interview
Had to take part in a Trial Shift, Interacting with customers by asking them open questions, such as why they were shopping with Lush today, if they were shopping for anyone in particular, or if they were looking for a certain product. They'll also like you to demo their products in front of customers/groups.
Interview questions [1]
Question 1
What attributes do you have that will contribute to our already 5 star team?
It was group interview. It very relaxed and fun compared to a standard one. We started with introductions and then paired up with another candidate. Each pair had to try out and demo face masks on each other, which helped break the ice. After that, we sat in a circle and shared a few things we had learned about our partner.
The interviewers and staff were really friendly and welcoming, and the atmosphere was very positive. It felt more like an interactive workshop than a formal interview. We even received some free goodies at the end, which was a nice surprise.
Interview questions [1]
Question 1
Questions asked:
Introduce yourself briefly.
Share something you learned about your partner.
General chat about why you want to work at Lush and what good customer service means.
Overall: Very easy-going group interview, with a focus on personality, teamwork, and how you interact with others rather than tough questions.