Customer Success Manager applicants have rated the interview process at Amazon with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 58% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 31 days.
Common stages of the interview process at Amazon as a Customer Success Manager according to 1 Glassdoor interviews include:
Phone interview: 100%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at Amazon (San Francisco, CA) in Aug 2020
Interview
I have mixed feelings about my interview experience at Amazon. The format was fine and the interviewers prepared. Situational and behavioral interviewing using a set of principles is something I do as well when I interview a candidate. My confusion/hesitation/concern is the feeling I got from the Recruiter. I anticipated that I may get the call about not proceeding with an offer but hopeful that I would based on my understanding of their interview rules that I interpreted from several sources. I prepared a set of questions to verify my assumptions. Based on the Recruiter's response, I surmised that I may have said or claimed something that did not sit well with the interview team and the bar raiser. The responses and examples I provided are real, honest, and based on my experience. The patent example which is my greatest achievement is also true in fact I provided the patent information to Amazon. Again based on the Recruiter's response at Amazon, they have standards that they follow, That response leads me to believe they found something that was untrue during the process. So I have mixed feelings about this format at this time.
Interview questions [1]
Question 1
Tell me about a time where you dealt with a difficult customer.
Phone Interview for screening. Asked some general questions. Be prepared to have some knowledge of Cloud technology. Phone Interview for screening. Asked some general questions. Be prepared to have some knowledge of Cloud technology.
Interview questions [1]
Question 1
What is your technical knowledge for Cloud? Recruiter asked some Cloud terminology. (Will require some AWS certified cloud practitioner knowledge.)
Why do you want to work at AWS?
Talk me through your CV?
What did you do as CSM previously?
I applied online. The process took 2 months. I interviewed at Amazon (New York, NY) in Feb 2015
Interview
Structured process, a sequence of interviews over the phone. With hr first then with hiring line manager, potential peer, other divisions's managers and finally a face to face interview. Be prepared to intense and long interview process. They are precise and always on time and thry explain hiring process in a very detailed way. They are very much process oriented
Interview questions [2]
Question 1
descrive a customer service issue i had to face during my career