Terrible micromanagement, unrealistic expectations, lack of upward mobility, poor work life balance, average pay. They lie about all of these things upon interview, but you’re expected to work overtime (on salary) to meet their ever growing metrics. Every minute of the day has to be accounted for. I’ve had to work through my lunch break for a year straight. Poor documentation on software leads to difficulty providing correct answers to clients. No time to learn or improve due to constantly increasing metrics. I’m sure other teams might be ok, but the Breeze team is the most over-worked team in the company. It’s also not technical support based like the job title indicates. It’s accounting and customer support. Chats/phones mainly. The first year I was here was great, the next couple of years have whole teams wanting to quit from the stress. The company used to be about quality of service to clients, now it’s only about quantity of service. “How many clients can you assist a day.” They claim they’ve never done layoffs, but they silently fire people frequently so they can keep that claim.
