Xerox reviews

3.3

44% would recommend to a friend

(9,130 total reviews)
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Louie Pastor

83% approve of CEO

31% positive business outlook

Xerox has an employee rating of 3.3 out of 5 stars, based on 9,130 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

9K reviews
2.0
Aug 17, 2014
Recommend
CEO approval
Business Outlook

Pros

The only good thing I ever saw out of this job is the people you work with can potentially be pretty outstanding. You'd almost always find someone with similar interests like you have which makes for good friendships outside the work place.

Cons

Depending on which site you work at, theres going to be a massive difference between what you are taught, and what the Operations Managers want you to do and it will get frustrating real quick. And almost no one except maybe your own supervisor will ever listen to any concerns voiced by you or your teammates.

2.0
Aug 3, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay is decent if you like working 60-80 hours a week for weeks, months or years on end. Peers are personally supportive and knowledgeable about their jobs. There is plenty to do and plenty to learn.

Cons

Management lies and provides no support, starting from the top down. From what I could see over the years, Management was there to get their bonuses at any cost to their employees. Outsourcing of Technical Positions has wrecked employee morale and spirit. The long, hard hours dedicated hard working employees spend working for Xerox are wasted and they are never going to get those back. I think it may be better to find a Company that really cares for the employees and shows it.

1.0
Jul 31, 2014

Once a great company, but no longer

Recommend
CEO approval
Business Outlook

Pros

Xerox used to have a great internal structure that had sales people in sales roles and staff-type people in staff-type roles. Makes sense, right? They blew up their "principal" line of business in the summer of 2012 and things have spiraled downward internally ever since. Basically, anyone that had a pulse was turned into a salesperson whether they wanted to or not or had the proper skills to be successful. Several talented people have since left as the company continues to tout its "churn 'n burn" mantra (not figuratively, but literally... they want to squeeze people dry for a few years and then hire someone younger at a significantly lower salary.) The pros to working at Xerox now? You'll learn a lot about Managed Print Services, which has become a commodity instead of a valued service, but Xerox continues to be the perennial worldwide leader according to all 4 industry analysts. Honestly, I cannot think of a single other "pro," and I'm really trying to be fair here.

Cons

At the risk of sounding like a disgruntled employee, I'll simply encourage you to Google Ursula Burns. You'll find that the top search is "worst CEO" and she is, in fact, the perennial worst (or on the top 5 list... WORLDWIDE). The board is afraid to fire her (I won't mention why, but it's fairly easy to figure out), and she seems to have adopted Mark Hurd's old "lay people off to meet Wall St. expectations" philosophy whilst giving herself 7-figure bonuses each year. If you want to know more, read on.... Add to Ursula Xerox's "rebrand-the-old-to-make-it-new" strategy (they took Lexmark's "Print, Move, Manage" from 10+ years ago and call it NextGen MPS) and shockingly poor integration of its 2010 acquisition of Affiliated Computer Services, and you have an old American company with a LOT of potential that is, unfortunately, forever stuck in its old ways. And, unless you are of the personality type that loves to drink the Korporate Kool Aid, Xerox is not the place for you. If you don't buy into their NextGen shtick and their not-so-unique assessment team, Newfield IT, you won't fit it in and will be pushed out. Oh, and let's not even go down the path of senior-level sales positions turning into telemarketing positions that require time-intensive Salesforce.com focus and micromanagement the likes you've never experienced anyplace else. And then there's their back-end system, ValueQuix, which is 1980s technology used for ordering and delivery and works AGAINST employees trying to execute sales. And then there is the constant territory coverage wars between Xerox "direct," their "agent" accounts, and their Global Imaging (GIS) accounts... Xerox's largest competitor in many accounts is - and I'm not making this up - itself. I'll shut up now, but ask yourself: do I want to work for a company whose CEO is on multiple "worst CEO" lists year after year? Because stuff rolls downhill...

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