Xerox reviews

My biggest problem with this job was the dishonesty. Our pay was based on our statistics on phone calls (anywhere from minimum wage to $13.96/ hour), which meant that people would do whatever was needed to get good statistics, including completely lying to customers to get them off the phone. It is a very negative atmosphere where people tend to hate their job. There is also a lot of miscommunication about policies and expectations, which leaves customer service agents scrambling to figure out what to do on many calls.

Offered a position of leadership with good benefits and a bonus program a year ago. Soon discovered no bonuses have been paid out in a number of years, not to mention merits or raises. Even internal promotions often come without pay increases. The company is a IT sweat shop that drives its employees to work ridiculous hours with little relief never saying "no" to the customer. Turnover is high at all levels making it difficult to drive change. Employees that have not left are typically not motivated for some reason to better themselves. I guess for those who remain the adage "misery loves company" holds true and the morale is typically at the "misery" level. Unless there's just nothing else better out there for you, then it is better than unemployment...but if you have options, look hard at those first.