Xerox Middle Management Are The Worst
Pros
Employees have the opportunity to educate themselves on-the-job in order to advance their knowledge within their field; assuming you are willing to 'fake it 'til you make it' within the company. For example: you can work at an account as an onsite DocuCare Associate (DCA), which is basically a position that replenishes the toner, and other supplies -- but if you'd like to get into repairing these machines to become a Field Technician, or maybe even an onsite technician, this is where you can do all your own training. Same goes with the IT level of things -- if you're at an account, and you have the opportunity to learn about the duties of behind the curtain, such as Print Management, Networking, Software Solution Architect, etc., you'd have on-the-job training here as well -- but it's up to you to take that responsibility. However... (see my response in the "Cons" section here on GlassDoor...)
Cons
... Let's say you have advanced in knowledge within a certain infrastructure -- meaning, you've learned all the highlights and challenges of the account, and you become the unwritten "manager" of said account -- you will NOT be recognized by "middle management" (and you have no idea who your manager is, either because you've never met them -- you've never had to deal to them because you run your account like a well-oiled machine -- and management will only show up to your account during contract negotiations (and they absolutely will steal your credit if a new contract is signed -- yes, this happened to me) or they'll contact you to remind you to complete your Mid/Full Year Review, so *they* wont get in trouble by *their* manager! Xerox does not offer a pay raise, unless it is to their own benefit. If you are the unwritten manager of an account, and you decide to request a pay raise -- I've had managers say without skipping a heartbeat: "I don't give raises -- you're lucky you have a job!"... and when you DO get some type of promotion, it's due to a new factor that has been added to the customer contract in a position that you've already been doing -- this is called Added Value. However, the added value benefits Xerox 100%, and you may get this title change and a small promotion, but you'll most definitely feel the humiliation when you get that $20 Office Depot gift card as a "Thank You"! Middle Management is a joke -- they're simply blue-collared employees who have the gift of gab, and who can make impulsive decisions, not based on experience, but luck. Upper management happens to see these middle-management as worker drones... which is exactly what they are -- however, these gift-of-gab-drones will go to the lower level employee for answers to a topic they have only a hint of knowledge in -- and these lower level employees are the ones who actually are the boots-on-the-ground people with the skills and knowledge... all while these Wall Street Wannabe's will take your words, plagiarize your emails, and shove that big, fat bonus that comes from the signing of the new account -- but hey, at least you'll get a $20 gift card out of the multi-million dollar deal they you helped seal...
