Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The UPS Store?

51% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (560) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (151) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 174 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 110 reviews)); "Great people that you work with and very flexible with time" ((in 101 reviews)); "Flexible schedule, casual, store owners can become friends" ((in 73 reviews)); "Flexible Schedule and easy to learn" ((in 68 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 225 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 97 reviews)); "salary is low and lots of works" ((in 28 reviews)); "Ceiling to where you may go in company, no benefits, bad training ethic (franchisee did not train new employees), bad attitude" ((in 24 reviews)); "Low staff and it gets busy on the holidays." ((in 18 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

51% would recommend to a friend

(3,138 total reviews)

Tim Davis

48% approve of CEO

44% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,138 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Industrie manufacturière industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

May 12, 2026

Franchise ownership impacts overall experience

Team member

Recommend

CEO approval

Business Outlook

Pros

Not alot of pros to mention

Cons

Franchised so depends on owner

3.0

May 9, 2026

Reliable Job, little support from management/ownership.

Print production assistant

Recommend

CEO approval

Business Outlook

Pros

They were willing to grow my skills and teach me a decent amount about all things print. They reliably gave me 40 hours of work. Day to day was mostly self managed, so they trusted you if you were competent.

Cons

Ownership was incredibly cheap. I was promised raises as print expanded, that was certainly not the case and when i brought that up I already knew what the answer would be. I had to beg for an upgrade to our print facilities that only came at the expense of losing an assistant to help with print. Overall ownership lacked willingness to spend money to make money. Despite losing an assistant I received no raise and workload only continued to get piled on as other aspects of print got given to me until I was essentially a one man team.

2.0

May 7, 2026

Easy job with limited growth opportunities

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Job is not difficult whatsoever

Cons

No opportunity for growth unless you become a franchisee

Viewing 10 - 12 of 3,138 Reviews

Jobs at The UPS Store

Part-Time Center Associate

Part-Time Center Associate 5455

Part-Time Center Associate 4331

Part-Time Center Associate 7346

Full-Time Center Associate 5455