Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The UPS Store?

51% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (560) , Store Associate (183) , Manager (155) , Store Manager (154) , Associate (151) , Customer Service Representative (130) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 174 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 110 reviews)); "Great people that you work with and very flexible with time" ((in 101 reviews)); "Flexible schedule, casual, store owners can become friends" ((in 73 reviews)); "Flexible Schedule and easy to learn" ((in 68 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 225 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 97 reviews)); "salary is low and lots of works" ((in 28 reviews)); "Ceiling to where you may go in company, no benefits, bad training ethic (franchisee did not train new employees), bad attitude" ((in 24 reviews)); "Low staff and it gets busy on the holidays." ((in 18 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

51% would recommend to a friend

(3,138 total reviews)

Tim Davis

48% approve of CEO

44% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,138 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Industrie manufacturière industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

May 21, 2026

Flexible job with ample free time, can be boring

The ups store associate

Recommend

CEO approval

Business Outlook

Pros

Really flexible job with a lot of free time to do stuff

Cons

Can get a little boring at times, but not that bad at all

5.0

May 20, 2026

Interesting work with opportunities for advancement, but low pay

Sales associate

Recommend

CEO approval

Business Outlook

Pros

interesting, easy-to-understand work customer service and office experience can be acquired here, as well as becoming a notary

Cons

pay isn't very high, but some room for advancement

2.0

May 15, 2026

Manageable customer flow but poor treatment from management

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Easy, and has manageable waves of customers.

Cons

Sometimes too slow, was an “assistant manager” but didn’t have the duties of one, or treated like one. Poor treatment from owner/manager.

Viewing 7 - 9 of 3,138 Reviews

Jobs at The UPS Store

Part-Time Center Associate

Part-Time Center Associate 4331

Part-Time Center Associate 7346

Part-Time Center Associate 5455

Part-Time Center Associate - 6246