Starbucks reviews

3.5

57% would recommend to a friend

(85,476 total reviews)
avatar

Brian Niccol

33% approve of CEO

41% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,476 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

85K reviews
5.0
Oct 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Respect and flexibility to Employee (partners), what a GREAT CULTURE Multi-gen., multi-cultural, truly embrace Inclusion & Diversity Good work-life balance and great benefits for family; reasonable overall compensation Great global and regional office culture; please don't be confused with the local cafe operations run by the licensee (totally different companies)

Cons

Not for everyone; especially for those who worked under local HK-styled management for years Not recommended for those who are direct boss-focus, passive, shy, reactive, inexperienced with overly ambitious and aggressive (i.e. naive) career expectations

1.0
Aug 8, 2023

Cult-like Company

Recommend
CEO approval
Business Outlook

Pros

fun and unique co-workers. free drinks. that's it.

Cons

Always understaffed even while huge promotions are going on. You're constantly given false hope of promoting just to get you to cover someone's shift. Starbucks loves to preach about mental health but the moment you're not feeling mentally available you get yelled at by upper management. You're getting paid $17 an hour for selling your soul and juggling the work of 3 other people. Sometimes it will just be you and a supervisor while the line is out the door and online mobile orders flow in like harry potters invitations to hogwarts. Hours also suck. Sure you're getting paid above minimum wage but unless its the summer or holiday season, you only get 12 hours a week. Managers make you feel awful for calling out when you're sick. If you request a certain availability managers will give you minimum amount of hours forcing you to go back to open availability. Everyone who works here hates it. The only reason to stay is for the fake "family" of crew you are working for. Starbucks also preaches about the quality of their coffee and customer connections. Everyday is a fake plastered smile and fast food quality coffee. The company doesn't care about us, they don't give us the a full staff to meet company values. We are doing the bare minimum to get paid and survive. Starbucks used to be the leader in pay, now anywhere else is paying the same or more without having to handcraft drinks or deal with the rudest customers on the planet.

2.0
Dec 18, 2022

Great in theory, not in reality

Recommend
CEO approval
Business Outlook

Pros

-coworkers will probably be the best part of your day, -making drinks is super fun - benefits are actually pretty decent (you need to take advantage of them!)

Cons

-the customers are the worst (obviously this varies depending on the store) and take advantage of you at every turn. -Stores in my area are constantly understated because everyone is burnt out from this job, and call off constantly. -There is little to no support from higher ups, even if they try to help, and the company expects way too high standards of us while not giving the support much needed. -people are quitting faster than they are being hired, leaving us with short staffing and newbies (it takes months to actually get the hang of working here) -tends to be hard to promote (tend to outside hire instead of internally promoting) -fairly easy to transfer stores (although that comes with its own set of problems)

Viewing 175 - 177 of 85,476 Reviews

Glassdoor has 91,194 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.