Starbucks reviews

3.5

57% would recommend to a friend

(85,482 total reviews)
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Brian Niccol

33% approve of CEO

41% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,482 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

85K reviews
2.0
Aug 3, 2008
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, free coffee while on the clock, a few decent customers. When left to our own devices, partners were able to do exactly what Starbucks wanted: create enthusiastically satisfied customers all the time.

Cons

Incompetent managers, too many terrible customers, deceptive in requirements and opportunities for promotion, sub-standard pay. When management would interfere, partners were often cut off at the knees and unable to provide even marginally satisfactory customer service. This proved true in several stores at which I worked during my six years with the company. When "developing" partners for promotion, partners are commonly given a great deal of extra work to do without additional compensation. Feedback is vague and unhelpful - partners will often be "developing" for years before (or even if) they are ultimately promoted.

1.0
Jul 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Free drinks and building connections with loyal customers.

Cons

Horrible supervisor named Rose at Starbucks bentalls. She would overload me with work and when I asked for help she would tell me to do my job. For many years she would overload me with work and carry heavy equipment on my own. I eventually then followed up with management, to which things later changed, although since she was close with my manager nothing was changed after I made a complaint for many months. Training was nonexistent. You had to learn on the job. Instead of training me to make the drinks, I was only allowed to take orders until I made a complaint. Very toxic environment to work at and people will take advantage of you if you do not stand up for yourself. There is no standard when it comes to balancing the workload, therefore if a supervisor does not like you they will give you all the heavy workload to complete. I finally found a new job and left but I was diagnosed with depression after working at this company. If you value your mental health it is not worth applying for. Anytime we had an infestation issue it was not taken care of for months. Nothing was solved until things got worse.

3.0
Jan 17, 2024

Hard to Handle

Recommend
CEO approval
Business Outlook

Pros

The pay is great, more than you will get at any other food service industry. The benefits and stock are also amazing, no matter where you are at in life/career.

Cons

You are on call 24/7 for your store. The training is 2 months, incredibly basic and glosses over every important detail needed to be a truly effective manager within Starbucks' standards. You are not protected by anyone to your own time off, and you are required to take your administrative days IN the cafe. You are effectively floor coverage for your 8 hour shift and if you are lucky, you might be able to get off the floor to do some administrative tasks. Overall, the amount of hours worked is much higher than 40, there is no consistency to your schedule, and your staff will quit on a dime leaving you to work an open/close shift. In a less busy store, might be worth it.

Viewing 172 - 174 of 85,482 Reviews

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