Starbucks reviews

3.5

56% would recommend to a friend

(85,461 total reviews)
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Brian Niccol

32% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,461 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

85K reviews
2.0
Jan 7, 2010

It's all about who you know

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fairly good benefits, flexible work schedule, nice amenities (at the headquarters in Seattle).

Cons

The worst part about working at the headquarters is the 3-year wait to get into the parking garage. The only other option is to park a mile away and take a shuttle. Which involves fighting for a parking space, waiting long periods in the rain and cold, bumping through the industrial district in a shuttle with no shocks, and getting held up as much as a half hour by trains (I cross 5 train tracking coming to/from work, and have been delayed up to an hour). Also, the stadiums are close by, so when a game lets out, the traffic can delay you an hour or more as well. The commute/parking is a nightmare! I'm looking for another job just because of the commute/parking headaches. Also: Anything you did before you came to Starbucks doesn't count. They put a premium on tenure, and on "retail experience," i.e., starting out as a barista in the stores. If you are an expert in your field but do not have tenure or store experience, you expertise counts for nothing. If you start as a new employee, you get no sick leave, almost no vacation, and you have to wait 3 years to get into the parking garage. If you don't already work for Starbucks, don't start. You won't have enough seniority. Oh, and accomplishments don't count either. It is not what you do, it is who you know. If you are very political and make the right friends, you will do fine. If you are merely fabulous at what you do, you will fail. You must be a schmoozer.

1.0
Aug 6, 2008
Recommend
CEO approval
Business Outlook

Pros

They are enviromentally and socially conscious - which is not the norm for a company of that size. They work hard with coffee growing comunities to improve the quality of life from health care to education.

Cons

Where do I start? There's no accountability. People fall into positions based on who they know rather than whether or not they have an understanding of the work.

4.0
Jun 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Free coffee, solid benefits, and a real sense that at its core the ideal is that they live up their values. Starbucks attracts good talent that are passionate about their jobs and its shows in their execution if their role. Starbucks also has top of class development from barista to shift supervisor to ASM and Store Manager. A fantastic first management role for anyone without previous experience to develop in the company.

Cons

No work/life balance for salaried leadership, no development prospects beyond a store manager, and support from district managers really varies district to district. Annual pay increases also do not keep pace with inflation. Starbucks policies around attendance don't allow manager to hold hourly employees accountable to coming to work so stores are chronically understaffed even when on paper they should not be.

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