Starbucks reviews

3.5

56% would recommend to a friend

(85,222 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

85K reviews
3.0
Jul 1, 2017
Recommend
CEO approval
Business Outlook

Pros

The people are talented and hard-working, the products are fun, and the company has an inspiring mission and values. And free coffee.

Cons

Lack of decision clarity and empowerment is draining morale and stifling innovation. Perfectionism is crippling our leaders who all seem to be fearing for their jobs.

5.0
Apr 22, 2015

Barista

Recommend
CEO approval
Business Outlook

Pros

- As a college student, they are VERY flexible with your schedule and will always find a way balance your work and school life - Free food mark out every shift, a pound of coffee every week and free drinks while on the clock - Great co-workers, tend to be super fun and together create a barista culture that we seem to only understand

Cons

- Some customers can be super rude but we get the last laugh... #decaf

3.0
Nov 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Solid salary + benefits (including bonuses for director level and higher) package, extensive career development and growth opportunities, extremely smart people who consistently seek to improve the company/brand/offerings, everyone is passionate about the company and their jobs, onsite childcare center (but has impossibly long waiting list), onsite gym. I think it's great that many of the employees at the corporate headquarters started out working retail in the store. Great work-life balance - for the most part, people leave between 5 and 6 pm. Howard Schultz is an excellent leader and surrounds himself with well-qualified leadership for the company. I personally appreciate the liberal leanings as well as Howard's political views align closely with my own, and Howard/the company often hosts the cause of the day (think Oprah chai tea raising $$ for her school in Africa, etc.). The ethical sourcing and environmental practices are outstanding and groundbreaking. I started as a contractor and was hired on as a permanent employee (something that happens a lot). Layoffs are rare. Lots of sourcing and product R&D/innovation.

Cons

Extremely bureaucratic/political, endless layers upon layers of middle managers, neverending re-orging, corporate hq employee base is aging because turnover is low but this has led to technology infrastructure being outdated and always in catchup mode/being behind the 8 ball. Technology hasn't caught up with global nature of the company and seems to be stuck in small/domestic company mode. No innovation in technology area of company. Job responsibilities tend to be very silo'd - you do one task all the time instead of doing a variety of tasks. (Whether you consider this a pro or con depends on how you like to work - I prefer a more varied workload.) Some corporate backstabbing happens in the push to advance careers. Some contractors work for many years and never get hired on, something that can be very demoralizing if they really want to be a permanent employee but are told they aren't good enough. There is some corporate jargon/buzzwords/dumb phrases that are said at practically every meeting you go to - get some new terms, people.

Viewing 85 - 87 of 85,222 Reviews

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