Pros
The benefits are good, but not all benefits are helpful to everyone, ie college reimbursement. You will be sold on "culture" but it's really more like a cult. There are many "feel good" speeches given by leaders but the truth is, working in the stores is no fun at all. Equipment and buildings are not repaired in a timely manner and customers are sold an illusion of "world class".
Cons
Unrealistic expectations are placed upon the employees. Store managers are over worked. This company attracts and hires people that do not fit in mainstream society. I feel like I am working in the land of misfits. Even though I recruit and hire better people, they do not stay. If you are not a liberal- move on. Also, many innovative and added benefits for the customer have been done at the expense of the employees, example: they added mobile order and pay options for the customer but no extra labor to execute it properly. The purpose was to eliminate the long wait but only caused the customer to be angry at the barista when they still had to wait. Also, they added many great food items but no additional freezer or refrigeration to allow for food sales growth; which is a metric you must meet.
