Starbucks reviews

3.5

56% would recommend to a friend

(85,177 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,177 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

85K reviews
4.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

As everyone knows, Starbucks offers an insanely good health benefits package to all employees working 20+ hours per week. It's a "real" benefits package, like one would receive for working for the state or other professional job, unlike other places, which offer things like doctor visits at ten times the cost of "real" insurance, but no prescription coverage or hospital coverage. Plus there is the free pound of coffee beans per week, free beverages on the clock and 30% off all merchandise (beans, coffee makers, mugs, drinks). Benefits-wise, this is a heckuva job. It is also fun—you get to do something that utterly fascinates people. I was constantly being asked about my job outside of work—"How do you make my drink?" "How much caffeine?" I learned a lot about coffee, about customer service, and about doing things as quickly as possible without sacrificing quality. I moved up very quickly; I was a supervisor within a year, even though I had no previous management experience. You receive tips as a barista, which is a nice little added bonus (plus, since the pay is bi-weekly and the tips are weekly, it's good for some emergency pocket money at just the right time). The fast pace means shifts go by quickly. Employers love to see a long stint at Starbucks on a resumé—the skills you learn there are really helpful in other work environments.

Cons

It is really easy to become sucked in to the Starbucks life. It's like a different world. Eventually, the only people you hang out with work there too, and all you do with your free time is talk about Starbucks—wacky customers, gross drink orders, the new menu item. I let it get to be too large a part of my life, and ended up quitting school because the pay was too good. Also, even though there is the claim that the company will pay for your school, this rarely happens. The fine print mentions that they will only pay for certain types of classes (business, for example). Plus, the company seems to be really good at making you feel guilty for even going to school in the first place. Getting the stores I worked at to agree to let me have my school days free was always a pain in the neck. I am also not a terribly big fan of Starbucks' coffee farming practices go, and often got to feel a little "dirty" about working there. They treat their domestic employees great, but overseas this is not necessarily the case. I also feel that management has too much freedom, and since this is a company in which it is easy to get promoted, a lot of the managers are quite young and rather inexperienced at managing a staff of 13, leading to favoritism, unfair treatment, and a general lack of professionalism. Also, for some reason, customers seem to be really serious about their coffee. I've had drinks thrown at me twice (once it was 120° tea). Management does not generally stand up for baristas/ supervisors in these situations, instead taclking the task of placating the customer.

4.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

Starbucks is passionate about what they do and that passion works it's way down into many departments. Being a large organization, you can either get lost in the weeds or find the right fit and really thrive, it's up to you. They (mostly) do care about their employees and take their "top companies to work for" awards seriously.

Cons

Starbucks is so large that it's easy to get lost and unrecognized if you just quietly do your job and don't have a boss that acts as your champion. It can be very frustrating if you find yourself in the wrong job or working with the wrong people.

2.0
Jun 16, 2008
Recommend
CEO approval
Business Outlook

Pros

Well known company. Low key work environment. Laid back dress codes. Also has all you can drink coffee, with full coffee bars where you can make almost anything you find in the stores. Beautiful offices downtown seattle and the campus is expanding. It's a feel good work environment, similar to camp, except you get paid. Here you will find that a good "fit" is key, just like in high school.

Cons

Passive aggressive work environment. Not a culture of performance. At time the culture is more of a "cult". Company is currently stuck in a prima donna phase, and coming to grips with the fact that just being "cool" isn't enough anymore.

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