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      Starbucks

      Engaged Employer

      Starbucks reviews

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      3.5

      56% would recommend to a friend

      (85,191 total reviews)
      avatar

      Brian Niccol

      31% approve of CEO

      40% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.3

      Culture & values

      3.3

      Career opportunities

      3.2

      Work/Life balance

      2.8

      Senior management

      Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,191 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      85K reviews
      3.0
      Jul 13, 2008

      Fun but stressful job with okay pay/benefits.

      Shift supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits and a fun work enviroment, always something new and exciting to do. Pay is pretty good for no experience and you recieve tips as well. Lots of young workers so it's a great enviroment for college age employees. Benefits are incredible cheap medical dental and vision.

      Cons

      Stressful, very hard to advance in the corporation, stores are closing left and right. Stores are often understaffed due to managment cutting labor so you work twice as hard as nescessary. High turnover in management and they bring in new hires from outside the company instead of promoting from within. No uniform allotment.

      4.0
      Jul 13, 2008

      Get deadly serious about improving leadership and operations without losing your soul

      Financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is attempting to change to resume high growth in a business environment of rapidly growing competition and deteriorating economy. If you like to participate in change, solve problems, focus on priorities and what's important, there is a lot going on at the Service Center (corporate headquarters). Senior leadership is extremely aware of the danger that this environment poses to the truly unique Starbucks culture, and takes great efforts to maintain the best elements of our culture. Those include passion about the customer and the business, true celebration of diversity and uniqueness of person and perspective, joy in the workplace, and work-life balance as a real commitment rather than a buzzword.

      Cons

      Data and effective utilization of technology is nearly non-existent relative to truly competitive large companies. Decisions have been made almost entirely on intuition of the most powerful personalities, rather than business savvy and analysis. In certain highly critical areas, there is an attempt to change this, but it doesn't happen overnight. There is very little planning or project management expertise, process, or discipline or appreciation for these skills. The business is significantly more complex than it might appear, and so these specific issues have great impact on financial and operational performance. On the flip side, there is extreme potential for improvement, so if the ongoing change efforts are successful, Starbucks is going to be reborn like a phoenix in the medium term.

      2.0
      Jul 12, 2008

      Bored Shift wants to move past the coffee bean ceiling...

      Shift supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its a great way to connect with members of the community... Its so much fun to be paid to get to know people. I love the ablity to learn all about coffee and tea in great detail. I LOVE hosting seminars, and many times complete them impromptu with customers. Some of the people I work with make me WANT to go into work every day, and I Love to see their names on the schedule.

      Cons

      Career advancement opportunities are lacking. I was promised advancement, only to have it pulled away time and time again... now Im stuck as a shift, with no way up... why did I leave an SM possition with another retail company only to be an underpaid shift.

      Viewing 85141 - 85143 of 85,191 Reviews
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      Glassdoor has 90,890 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.