Sephora reviews

3.7

65% would recommend to a friend

(9,613 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,613 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Aug 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Love a few of my co workers and gratis.

Cons

Sephora isn't all that it's hyped up to be, it is a retail job after all. The customers are nice some days, rude other days. There isn't a work life balance. They want you to work for them full time hours but in a part time position. They also ignore your availability. I'll be scheduled times where Im not available, they don't care about you at all. I literally worked all summer and didn't have a summer vacation besides living in sephora. Where other girls were able to work once a week, why? I have no clue. They also take cashiers for granted. Sephora doesn't understand that a majority of the clients pass through cash and ask questions. We barely get any training because we're just cashiers so most of the time our answers are "sorry I actually haven't tried that product." Or I know some girls who lie and hype things up "yeah I love that product, it's amazing!" The pay is also a let down. People think you get paid a fair amount because it's a makeup store, but nope. McDonald's/superstore/Walmart make better pay than us. It's hard to grow outside of cash, there are a few success stories but rarely. Lots of favouritism. Some girls are extremely competitive, and they'll suck up.

3.0
Aug 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Lots of free product and training on the products there. Sales bonus can be nice. If you want to learn about skincare or makeup, this should be your go-to starter job. The values at Sephora are fantastic. When they DO live, it creates a great work environment, and the cast members that we hire are fantastic. It is a family atmosphere.

Cons

Lots of glass ceilings if you are an independent thinker and innovative. Management wants yes-people, not people who come up with their own solutions to problems. They claim to support innovation, diversity, and hard work, but from what I see, promotion only happens when you play the right politics, rather than from genuine hard work. Pay is terrible compared to other cosmetics companies. Basically, people start out here, work their way up a bit and get some basic skills under their belts and network, then they leave to work for brands as an AE or freelancer making nearly twice what they did at Sephora.

1.0
Jul 11, 2015
Recommend
CEO approval
Business Outlook

Pros

They have koolaid. They tell you you're so pretty (but only when you're as pretty as everyone else). They give you free stuff, so you don't feel bad that you can't afford to buy it. You wear a uniform, so you don't have to worry about buying clothes (which is good because you can't afford them). They train you how to do someone else's makeup because makeup should be ordered from a menu, like at McDonalds, and it should be consistent and predictable, like at McDonalds.

Cons

The health insurance doesn't cover the doctor's visit for when you get pink eye from using the testers. You can't get ahead in the company if you're not a Stepford wife (It's for the best, because you'll still be dependent on your husband. Thank god you're married).

Viewing 211 - 213 of 9,613 Reviews

Glassdoor has 12,228 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.