Sephora reviews

3.7

65% would recommend to a friend

(9,611 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,611 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Aug 25, 2017

Lead

Recommend
CEO approval
Business Outlook

Pros

Some team members become like family. It's the only thing good about Sephora. Period.

Cons

*pay *management Management SUCKS!!! There is a lot of favoritism, they like to pick and choose who gets in trouble, who gets written up, who gets promoted, who gets fired. They're not fair at all. They state they are an equal opportunity employer who trains and helps people move up in the company, that's bullcrap. When I started with Sephora I was thrown into my position. Thank God I had a background on what I was doing and was able to do what I had to do. Company policies are not explained clear enough, they give you a book to read one time when you first start and expect you to remember it years later but they never do any formal training on anything. The store I worked for is the worst Sephora in toronto even though it is supposed to be the number 1 Sephora in toronto. Its so dirty, anyone will tell you this. The team members are two faced, conniving, back-stabbing children. Do not apply to this place if you're older than 30 because you won't want to deal with the immaturity that goes on daily. Their turnover rate is ridiculous because they like to pick and choose who to build. People will be with the company for years and try to apply for FSC positions or lead/specialist positions and not get it over people who have just come into the company. I'll never recommend anybody to work for this company and I'll never shop at this company again. I should have listened to the reviews that I read and videos I watched on YouTube before working for them. Every single one of them was correct. This company is a hellhole to work for.

1.0
Jul 3, 2017

Gratis can't pay my bills

Recommend
CEO approval
Business Outlook

Pros

Overall, if you work for a good store with a great Store Director, you'll probably stick it out and enjoy your time. You typically have a great team of people to work with, although clique-y at times (Store depending). You get a lot of free makeup, skincare and fragrance. If you're a starting makeup artist, it is recommended as you learn how to work with all skin types, tones, textures, face and eye shapes, and a whole whack of personalities.

Cons

If you are an advanced makeup artist with more than a few years of experience, and you want to advance yourself, this is probably not the place for you. To become an elevated cast member, senior artist, lead, or specialist, you definitely have to drink the cool aid and lose your own personality, to mold to a set of criteria which it Sephora approved. Amazing skill set? Tenured makeup artist? Refuse to force people to buy stuff they don't need? You won't be selected as a Senior Artist, as its about sales. My Store Director was verbally and emotionally abusive to her cast members, which made the experience awful. On top of that, you are constantly told you get so much $$ worth of makeup for free to compensate for low wages but I soon found out my landlord doesn't accept Bare Minerals powder as rent. Favourtism is rampant, and although I never had a problem, I have seen people who had been so poorly treated and given horrible schedules, as well as constant sarcastic and backhanded commentary...unbelievable. This is not the picture of every Sephora, mind you, but many.

2.0
Sep 28, 2016

Planner

Recommend
CEO approval
Business Outlook

Pros

Above average bonus structure for retail. Industry leader in innovative marketing and store operations and presentations. Highly competitive environment keeps everyone driving the business.

Cons

Managers are too busy to manage and develop team. Workloads are not evenly distributed amongst team members. Promotions are inconsistently rewarded. Largely based on favoritism. Manager actually told me she didn't believe an individual was qualified for the promotion the employee received. General response to employee concerns are "do what you need to do to get the job done." People regularly work 6 days a week in order to complete tasks. Everyone is stressed. Never worked for a company where people are regularly pushed out or leave from poor treatment. Friends that still work there say it is business as usual. Company's reputation of challenging work environment is very true.

Viewing 202 - 204 of 9,611 Reviews

Glassdoor has 12,226 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.