Sephora reviews

3.7

65% would recommend to a friend

(9,604 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,604 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Apr 3, 2014

Slave to Corporate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Gratis, time off, and other benefits are pluses of working at the Sephora HQ. The company continues to grow and continues to be successful, in general. The Pros end here.

Cons

The women here are catty and abrasive to each other. There is a culture of pointing fingers, passing the buck, and throwing people under the bus. I have witnessed this many times over. It is uncomfortable watching people get talked down to. You have to have thick skin to work here. Work/Life is an issue. Everything is treated as urgent and must be done, YESTERDAY. The place is understaffed, and people are over overworked. Turnover is high. I have never seen or met so many unhappy and catty people. Telecommuting is nearly impossible and in general, not accepted and frowned upon. There is a dress code. In a "fashion forward" and "creative" environment, it is shocking that a dress code of only being able to wear certain colors is enforced. There are incompetent senior managers (director level and above) who do not inspire change or have the motivation to change things for the better. Some senior managers have absolutely no clue on the business they are running. Some don't even know basic top line numbers. It is alarming they were promoted to as high up as they are. Around here, you get promoted based on how much you kiss up, not based on how smart or skilled you are.

2.0
Aug 1, 2013
Recommend
CEO approval
Business Outlook

Pros

fun atmosphere with co-workers and gratis is an incentive, and there is always something new

Cons

high turnover rates due to inadequate district managers having bad lack of judgment on who they hire for store managers, not paid well, micro management, no work life balance, and you must ass kiss and be fake to move up, hard work is extremely overlooked, also lots of shady payroll issues.....maybe that's why there is always law suits??

1.0
Dec 7, 2012

Ugly side of beauty

Recommend
CEO approval
Business Outlook

Pros

the co-workers, many of the clients, learning about products.

Cons

Management is in complete chaos and everyone suffers as a result. Hours are skimpy, yet they are always hiring. There is no regular schedule or reliable hours.They are defensive about their inadequicies so belittle the cast members. They aren't honest about what to expect. Their business model is short-sighted and relies on sacrificing ethical labor practices for the bottom line. In my view, the business would thrive more with a talented and loyal team.

Viewing 166 - 168 of 9,604 Reviews

Glassdoor has 12,215 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.