Sephora reviews

3.7

65% would recommend to a friend

(9,603 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,603 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Oct 28, 2016
Recommend
CEO approval
Business Outlook

Pros

Gratis and employee discount Sometimes you get brand training Uniforms were not the ugliest I've ever had

Cons

Horrible management Loss prevention was a major pain in the neck Management trust clients over employees Gratis for cashiers is just leftovers Zero work life balance Cashiers are treated like dirt

2.0
Jun 6, 2016
Recommend
CEO approval
Business Outlook

Pros

The pros are the only reasons that I am still with the company. The gratis is nice, discount is enough and better during the holidays, education is good, and you make excellent connections in the beauty industry.

Cons

They boast that there are career opportunities yet they are few and far between. Current management is atrocious. If your availability isn't enough so that they pretty much dominate your life then you're going to either not be hired or "let go". You have to be there for year otherwise you can't be rehired. They don't care if you are a trained professional whatsoever.

1.0
May 18, 2016

One of the worst employment experiences

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Sephora is a big name and having it on your resume can open up some doors for you, but I can't say that the experience of being with such a terrible company is worth that. If you really love the products, the employee discount and the freebies might be an appealing perk.

Cons

The company culture is chaotic, abusive, and cut-throat. Extremely intelligent and motivated individuals with strong morals tend to do poorly at Sephora. Successful Sephora employees tend to shirk responsibility and give off the impression of being extremely busy, while trying to keep their hands clean of everything. This means no one ever really completes long-term tasks or solves difficult problems. Instead, things become more and more chaotic while everyone dramatically points the finger at everyone else. No solution is offered to the old problems, while newly created time-sucks pile on top of them. While Sephora claims to champion innovation, this cyclic system of non-productivity creates an environment in which there is simply no time to implement new ideas. The use of archaic systems and horrendous leadership across all departments compounds these problems. There is no training, support, or guidance given to new employees and a work-life balance is non-existent at Sephora. Employees are expected to work weekends and evenings. I really cannot say enough bad things about this company. I also always thought I would be the last to say that having primarily women run a company is problematic, but in Sephora's case, it was disastrous. I am not saying that women are not capable of running a company smoothly, but the type of women that succeeds at Sephora is profoundly immoral. This type of "success" is never sustainable. I don't think that hiring a few more male employees would fix the problem either. This company needs a major overhaul. I used to love Sephora products, but I am now unable to stomach purchasing anything from their stores. My experience with Sephora was, unfortunately, par for the course. I do not feel right spending my money with a company that has such a terrible reputation for its treatment of employees.

Viewing 130 - 132 of 9,603 Reviews

Glassdoor has 12,214 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.