Sephora reviews

Not enough money is alloted for payroll per store considered how many initiatives they ask each store to go after. The endless amount of busy work and lack of trainings to the unique Sephora way can make it hard to drive the business. The restructure of education was great in theory but not realistic for a fast high volume location. Moral is hard to manage with no hours to give employees and when you only hire part time.

For the FSC Corporate office: Major decisions are based on emotion and assumptions, rather than data and logic, and without buy-in from affected business partners. Cross-functional departments have drastically competing agendas and there is constant in-fighting between the groups. Attempts to make the system better are met with non-support if they don't further the personal agendas of the Director-and-above level individuals. 90% women workforce in every department other than IT & Finance, More gender balance is needed. Systems and processes are archaic and inefficient, and upper management doesn't support or fund improving them. Leaders are promoted based on personal relationships rather than ability to move the business forward. Operates as a start-up when it should be more structured and linear (i.e. responsibilities of people in different departments often overlap, no real career advancement plan, major initiatives are shots-in-the-dark rather than thought through logically). There are no checks-and-balances, and no personal accountability. The stores are pressured to do more and more with less and less resources. The once-promising values system has lost its impact since the individuals that initiated them left the company. The best people are driven away, only to leave the mediocre in charge. The result of all the above is a very disorganized organization that doesn't keep good records, doesn't make good decisions, and is only kept alive because women are addicted to makeup and will always buy the product if it somehow reaches the stores.