Ritz-Carlton reviews

3.7

67% would recommend to a friend

(2,965 total reviews)
avatar

Hervé Humler

80% approve of CEO

66% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,965 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hôtellerie et tourisme industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Feb 19, 2010
Recommend
CEO approval
Business Outlook

Pros

It's an iconic brand, professional environment, nice hotels in the US and exotic locations. The brand does a good job in creating an employment brand.

Cons

On the contrary, the creation of an employment brand is just that. They list all the reasons why you should work there. It's convincing and believable. However, what they don't tell you is that you will work 60 to 70 hours per week as a manager. They will squeeze every inch of productivity out of you until you burn out and quit or you burn out and underperform. You'll get fired as a result. The concept of Work Life/Balance means you can leave work early to pick up your kids. However, you will be working from home until 11p, 12pm, 1am because your boss is working during these hours hence you should be as well. Working long hours is one of many unspoken behaviours. No one dares to bring it up in person and in front of management. However, this issue comes up time and time again during the Employee Engagement Survey. Nothing happens to the feedback. Management does not act.

1.0
Jul 29, 2019

The Ritz-Carlton, St. Louis

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Beautiful surroundings. The guests, for the most part, are lovely and great to know. Complimentary food and beverage during a shift. Complimentary parking. Some really great employees who are hardworking, authentic and not caught up in the drama.

Cons

Very poor culture. Departments work in silos with zero collaboration. Crossover teamwork, leadership, opinions or ideas are taken as a threat instead of welcomed and entertained. Some of the most unprofessional and rude employees reside in human resources - of all places. There are double standards galore and age discrimination taking place. The problems are not with the individual contributors (the worker-bees who do everything) but with supervisors and management. Such a shame.

1.0
Nov 2, 2017
Recommend
CEO approval
Business Outlook

Pros

pay and benefits are okay. Vacation time is good IF you get it. Since the time you earn is "un-vested" , if you leave in the year your earning it you don't get paid for it.

Cons

about everything else. Run by immature narcissists. Don't count on any time to yourself, the Supervisor I had was contently calling or texting me on my day off, volunteering me for OT without seeing if I could even work, changing my shift and days off without caring if I had plans and without asking. HE , however, you could never reach on his day off and contently volunteered for additional shifts, then deciding at the last minute he didn't want to work, sticking someone else with his shifts. The Director would constantly cover up his mistakes and refuse to take any action against him. Talks a good game with culture and values while having none.

Viewing 16 - 18 of 2,965 Reviews

Glassdoor has 3,532 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.