Paychex reviews

3.1

45% would recommend to a friend

(5,989 total reviews)
avatar

John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Dec 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Culture was amazing, mission to support small businesses is fulfilling

Cons

New SR leadership team focused on margins over customer experience and clients are frustrated. Focused on outsourcing jobs and cutting costs

1.0
Dec 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Not a whole lot of pros. Micromanaged and given consistently bad advice.

Cons

Heavy micromanagement. The PEO division is failing horribly. Management (Directors and Above) are not helpful and have no strategic vision. Numbers for last year were abysmal with only 11% of people hitting quota. Do not work here unless you want bad advice and no development. "Doing more" is not development.

3.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

The culture is very relaxed and personable.

Cons

There is currently a hiring freeze for US-based employees. Overseas employees continue to be hired for the same role that are frozen.

Viewing 292 - 294 of 5,989 Reviews

Glassdoor has 6,161 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.