Paychex reviews

Quotas are astronomically high considering the opportunity you are given. Probably 5 people out of a 100 person sales floor hit their Year to Date quota, with even less consistently hitting their monthly numbers. A good rule of thumb is typically 50% of the floor hitting quota. This does not even come close. They will feed their top performing reps even if the only reason they perform well is because they don’t lift a finger for the sales they do make. People who consistently work hard and hit their daily KPI’s and activity goals are not rewarded in a fair way- it will always be someone who has sold more. From someone doing well in the role- there is a lot on the back end that is not fair nor just, and they will try to make you feel important so that you keep your mouth shut. If you want to make a move internally, get ready for them to shut that down too. 0 opportunities for career advancement unless you stay in your role for 5 years minimum with great success.

Culture increasingly emphasized output over care, support, and consistency Expectations applied inconsistently across teams and departments Micromanagement and a lack of trust in employees Rapid hiring to support frequently changing service models led to rushed and uneven training Constant service model changes increased employee workload and negatively impacted the client experience Disconnect between external client praise and the internal employee experience Ongoing client concerns about company direction Benefits quality declined while employee costs remained the same