Paychex reviews

3.1

45% would recommend to a friend

(5,990 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Oct 9, 2025

Leadership Downhill

Recommend
CEO approval
Business Outlook

Pros

Work life balance. Decent product

Cons

Constant leadership changes have stunted growth and development. Unclear goals and no transparency on initiatives. The service department has gone down hill over the last 3 years, forcing sales reps to do their job for them. Not surprised why stock prices have gone down.

2.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Structured well if you are INVESTOR. Leverage cheap labor and outsourcing practices in order to maximize profit. They do allow remote work. Very technologically advanced in managing their applications using high level automation.

Cons

If you are looking for an employer that will pay you what your market value is then this is not the place. Kind of similar to working at some other big companies where you are squeezed with amount of work but minus the pay. Almost every team has India offshore employees and you will be expected to handle and juggle multiple aspects outside of just your team. You typically have 1 or even more delivery teams on top of your standard team and at a pretty low salary in today’s market. Dont expect raises or bonuses and most of the positional promotions are hard to come by because there is a lot of ppl that are entrenched within the company positions for quiet a long time. The HR is absolutely useless and can hardly be relied upon in case you decide to get them to intervene. Also the culture has changed completely in 2025 where they are more focused on micromanaging using metrics to track everything you do in detail even to the point where they track your camera time on meetings.

Viewing 286 - 288 of 5,990 Reviews

Glassdoor has 6,162 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.