Paychex reviews

3.1

46% would recommend to a friend

(5,982 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,982 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
3.0
May 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Great co-workers, great learning opportunities, efficient training processes.

Cons

Very underpaid for the stress and work load. Company is finally trying to keep up with changing technologies but it has come with its growing pains. Resistant to expanding work-from-home opportunities as many competitors have already done.

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Paychex Response
10y
Thank you for taking the time to provide a review. Sorry to hear that you don't recommend Paychex as an employer. Work load and work from home opportunities are important initiatives. We would like to discuss the concerns you mentioned. Would you be willing to reach out to Jody Stolt, Director of Talent Acquisition to discuss?
2.0
Mar 17, 2016

Don't believe the hype

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent mix of pay and benefits. Generally good people at the sole-contributor level. Customer's generally like the people delivering services.

Cons

Very little opportunities to move into middle-and-upper management. Very poor overall leadership. Annual reviews adhere strictly to the bell curve and are not supported with details. Poor overall direction and feedback on performance. Product management and information technology think they work for a software company.

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Paychex Response
10y
Sorry to hear you did not enjoy your time at Paychex. Providing clear and detailed performance reviews is important to us and we would like to hear more about your experience. We would also like to learn more about your experience with management. If you are willing to provide more detail you can reach out to Jody Stolt, Director of Talent Acquisition at jstolt@paychex.com. Thanks for taking the time to provide a review and best of luck in all your future endeavors.
1.0
Jan 19, 2016

Analyst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Benefits (Medical, Dental, 401k)

Cons

Back-stabbing culture. Management plays favorites, and verbally abuses the non-favorites. Management does not support employees. In fact, they actively create an atmosphere where it is almost impossible to actually do your job. I have had six managers in seven years. Only one of the managers had any kind of management/leadership experience (she was VERY good), and the management above her drove her out of the company after only one and a half years. The competent run away as fast as they can; the incompetent stay to attack anyone that is perceived as a threat. I made two accusations of hostile work environment, and both times they found merit with my complaints, however, nothing was actually done to change the culture. Note that they are now actively implementing a "culture shaping" program that consists of "sound bites" every month; the equivalent of slapping a band-aid on an arterial spray. You can't fix people with severe personality disorders with a 60 second sound bite once a month. When I asked my current manager for assistance with a project issue that required management clout, he said, "Well, it is what it is," then sent me on my way. The issue persisted, pushing out the completion of the project by several months. I have never worked for a company that actually encourages abuse of its employees. No work is getting done, and what does get done is bad, and that's not just my opinion; note that the Paychex application consistently gets a 1 star rating on the Apple store. I have again made the complaint of "Hostile Work Environment" in writing (and even in my annual review rebuttal) in a desperate attempt to improve the work environment, but management has completely ignored my plea, which I think is illegal. The company talks about integrity, but only utilizes it when it suits them. Talk is cheap.

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Paychex Response
10y
Thank you for taking the time to provide this review. Have you reached out to HR directly to discuss your concerns. We would like to discuss your concerns. You can reach out to Jody Stolt, Director of Talent Acquisition to discuss these issues.
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Glassdoor has 6,153 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.