Analyst - Anonymous employee Paychex Employee Review

1.0
Jan 19, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Benefits (Medical, Dental, 401k)

Cons

Back-stabbing culture. Management plays favorites, and verbally abuses the non-favorites. Management does not support employees. In fact, they actively create an atmosphere where it is almost impossible to actually do your job. I have had six managers in seven years. Only one of the managers had any kind of management/leadership experience (she was VERY good), and the management above her drove her out of the company after only one and a half years. The competent run away as fast as they can; the incompetent stay to attack anyone that is perceived as a threat. I made two accusations of hostile work environment, and both times they found merit with my complaints, however, nothing was actually done to change the culture. Note that they are now actively implementing a "culture shaping" program that consists of "sound bites" every month; the equivalent of slapping a band-aid on an arterial spray. You can't fix people with severe personality disorders with a 60 second sound bite once a month. When I asked my current manager for assistance with a project issue that required management clout, he said, "Well, it is what it is," then sent me on my way. The issue persisted, pushing out the completion of the project by several months. I have never worked for a company that actually encourages abuse of its employees. No work is getting done, and what does get done is bad, and that's not just my opinion; note that the Paychex application consistently gets a 1 star rating on the Apple store. I have again made the complaint of "Hostile Work Environment" in writing (and even in my annual review rebuttal) in a desperate attempt to improve the work environment, but management has completely ignored my plea, which I think is illegal. The company talks about integrity, but only utilizes it when it suits them. Talk is cheap.

avatar
Paychex Response
10y
Thank you for taking the time to provide this review. Have you reached out to HR directly to discuss your concerns. We would like to discuss your concerns. You can reach out to Jody Stolt, Director of Talent Acquisition to discuss these issues.

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

2
See reviews by: Helpful|Rating|Date|All