Paychex reviews

3.1

47% would recommend to a friend

(5,966 total reviews)
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John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jan 2, 2020
Recommend
CEO approval
Business Outlook

Pros

Looks good on a resume if you can last long enough

Cons

Terrible management as headline says. Its all politics, in a very toxic culture. If management decides they don't like you they will micro-manage you, and make your life so uncomfortable that you eventually quit-- and if that doesn't work they will literally make up lies to get you fired. They have terrible reviews for a reason.

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Paychex Response
6y
Your feedback is important to us and we'd like an opportunity to discuss this with you. Please contact us at glassdoor@paychex.com.
2.0
Aug 11, 2017

UGH!

Recommend
CEO approval
Business Outlook

Pros

Besides the ultimate number on my W2, I cant say there was much else to be thankful for.

Cons

Poor management, clouded company vision, bad hiring practices, HORRIFYING base salary...and those were the highlights of the last year. Year over year, sales expectations raised without guidance; base compensation or frankly, the infrastructure to support it. The' best' Paychex reps are the C-team, the kids who just get hit by the ball to get on base. If you are a true Player, you are way too qualified for this job. If you are smart/good/talented sales person, stay far far away.

5.0
Apr 14, 2016

Core Sales Rep Review

Recommend
CEO approval
Business Outlook

Pros

-Open, respectful culture: Never feel uncomfortable asking peers or management for advice on any situation or product. Always feel like my manager and managers' manager are listening when I talk to them. -Good Earnings Potential: Commission % increases as you hit certain benchmarks, which aren't crazy or unattainable. You get a 4 figure bonus each month just for hitting your quota. -Product: The overall product is good. I joined the company in summer of 2015, and have not known any differently, but Paychex a few years ago invested more than a hundred million dollars into technology. I am reaping the benefits, as our online platform looks and operates great. -Service: Having a dedicated point of contact for non-online users is a huge selling point. Good product with good service model is a good sell. -Relationship with CPAs: Paychex is endorsed and the preferred provider for the AICPA. The CPA's that i've had the pleasure the working with like our reports, and it's a good selling point, when trying to build relationships with CPAs, to be able to talk to their clients. -You have to approach your territory as an entrepreneur. I was lucky enough to inherit a territory with a couple decent CPA relationships already in place, but have been able to add more and more referral sources between CPA's and cultivating bank relationships. It's really what you make of it. You could make 100 cold phone calls a day and make the job really hard on yourself, or you can develop good relationships with banks and cpas and make the job easy. It takes time to do that though, so self generating business early on is key to your early success.

Cons

Sales and operations could collaborate better on different processes. In the end, it all gets done, but there is definitely room for improvement from an efficiency standpoint. Currently, this is a big point of focus in my Zone and is getting better, but still not where it needs to be.

Viewing 16 - 18 of 5,966 Reviews

Glassdoor has 6,137 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.