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      Paychex

      Engaged Employer

      Paychex reviews

      3.1

      46% would recommend to a friend

      (5,976 total reviews)
      avatar

      John Gibson

      47% approve of CEO

      45% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.3

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.1

      Compensation and benefits

      2.7

      Senior management

      Paychex has an employee rating of 3.1 out of 5 stars, based on 5,976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Jun 13, 2019

      Horrible!

      Online support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers, that's about it. The employees are nice and help out where management knowledge is lacking

      Cons

      Obsessively micro managed, you CANNOT get a promotion or change departments without your supervisors approval, Paychex offers nice things like time of to volunteer but at your supervisors discretion, which is never approved, supervisors/managers have no clue what they are doing, moral here sucks because of management, no team meetings to discuss anything, systems never work, and the list goes on

      avatar
      Paychex Response
      7y
      Career growth is something we champion here at Paychex. We’d like to chat with you to get more details and find a way to prevent similar situations in the future. Please reach out to us at glassdoor@paychex.com.
      1.0
      May 16, 2019

      Worst decision in my life

      Senior peo sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits were good and compensation commission was good

      Cons

      The management team was inept to say the least and the direction of the team and its strategy was never clear.

      avatar
      Paychex Response
      7y
      Thank you for taking the time to leave a review. While we're happy to hear that you felt well compensated and that our benefits met the mark for you, we're sorry to hear that in other areas we failed to meet your expectations. We regularly review the feedback we receive (positive and negative) in an effort to improve. Thank you for sharing your thoughts.
      2.0
      May 9, 2019

      Wasn't worth it for me.

      Senior payroll specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are good, especially if you're transitioning into the workforce for the first time. Coworkers are nice, but that's heavily dependent on your role and location. Training was well-rounded.

      Cons

      I had no work-life balance. At all. I spent 1.5 years there, and by the time I found another job, the stress had gotten so bad that I was having panic attacks on Sunday nights. The company puts numbers before anything else. You're encouraged to stretch the truth or lie by omission when talking to clients about certain things. Call times and away times are heavily monitored, and my supervisor once read my instant messages and then complained to me about something I had said to another team member, privately. It felt like I was always being watched. For the last couple months I was there, I spend 9 hours a day answering back to back queue calls with barely any time to call my own clients.

      avatar
      Paychex Response
      7y
      Thank you for sharing your review. We're sorry to hear that this has been your experience and would welcome an opportunity to discuss this with you further so we can improve. We invite you to reach out to employee_relations@paychex.com to discuss in more detail.
      Viewing 163 - 165 of 5,976 Reviews
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      Glassdoor has 6,147 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.