Paychex reviews

3.1

46% would recommend to a friend

(5,971 total reviews)
avatar

John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,971 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Nov 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Potential remote work if no branch in your area.

Cons

Health coverage changed and is more expsensive, You can earn a great amount of PTO BUT are never allowed to take it. Poor increases that don't reflect positive reviews. Forced into position that they deem "lateral" when they are demotions. Lying about job duties, then changing them every month. Micromanagement by AI and leadership is out of control. EE's are not allowed to speak amongst themselves. Leadership is pushing India partners on all aspects and its ruined the quality and customer satisfaction. Clients are aware and are leaving in mass. I don't know what, why or even who thought this was a good direction to go! Since Gibson is in charge the issues fall on him. The future for Paychex is very cloudy and quite honestly if they continue this path the company may be bought out or go under due to the amount of client turn over. No accountability even though its one of their "core values". Sr leadership leaving in mass as well.

1.0
Nov 29, 2024
Recommend
CEO approval
Business Outlook

Pros

The only pros i can think of were the benefits.. if you ever had time to use them..

Cons

High turnover for a reason, managers were useless and liked to gossip with each other about their own team, regional manager is also a misogynist(told a colleague of mine if she slept around with clients to make sales), you will be over worked, underpaid, cheated, and when you reach out for help you will be over looked unless you do well.. you'd think management would help those who needed it most, not piggy back on those that did well already. Unrealistic quotas, your commission is based off how much more you can charge a business owner, which most of the time, didnt happen unless you gave up everything and thats just to make your quota so essentially no money since other companies offer a much more affordable pricing package. You'll be walking up an escalator thats going down. They will constantly sell you a lie and tell you that it gets better, it doesn't. Go to any other company.

2.0
Oct 31, 2024

I don't know you anymore

Recommend
CEO approval
Business Outlook

Pros

Good PTO offering. Employees are the best

Cons

We are moving further and further away from what used to be important... The client. Now the most important is the shareholders, then customers, then employees. It is SAD.

Viewing 103 - 105 of 5,971 Reviews

Glassdoor has 6,142 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.