Paychex reviews

3.1

46% would recommend to a friend

(5,970 total reviews)
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John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,970 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
3.0
May 29, 2012
Recommend
CEO approval
Business Outlook

Pros

Excellent initial training, above average health and wellness benefits compared to the marketplace, pay for performance, lots of rope to run your business the way that you choose like an adult if you have the right district sales manager, high end industry accolades, selling from a position as one of the top vendors for small business payroll, widely accepted by the CPA community if you are in a territory where accountants do not do tons of payroll for a profit, good deal of money budgeted to spend on networking and local events, sell at quota or above and you are as good as an entrepreneur with little to no risk and great reward. Excellent place to break into the respected B2B market and position yourself to move into more emerging, higher compensated roles, this position is an external recruiters dream if they see sound performance for 18-36 months+. Do not take my concise comments as a lack of positive, you just need to enjoy the good for as long as it makes sense in your life and know when to hit the eject button. In the mean time, build your own brand and authority as a respected business figure before you burn out, or face the music of wasting an opportunity like so many who didn't come to work hard. Turnover is much better than many other sales careers and that benefits you, but it is still higher than the prospects and referral partners you find in the community will understand. Opportunities to thrive in a territory for long periods of time exist, and benefit those who are comfortable at the individual contributor level and who wish to build more of a vocation around the always existent need for tax help. Many of them are financially rewarded into the low 100 range, but less than 20/1500 consultants break into deep deep money. If you're looking for Tom Brady money, go fish in another pond or be ready to schlep payroll for two years and then move into med devices, pharmies, or sell into the C-suite with a tech platform of some sort. If you are patient and manage to hold quota, and wait for a whale to drop in your plate to push you over the magic line to conference or circle of excellence, and thus immortality in the company, insanely cushy opportunities present themselves for you, but be ready to lead with constant challenge and change,and walk the Paychex tightrope.

Cons

Quota has reduced by an average of $100 per sale, but market pricing has dropped $300-400, leaving mysterious gaps on the revenue side, which is how you are compensated like many sales positions. High levels of churn activity needed to generate the amount of face to face time to hit at or above quota. Expect to be busier then you ever have been before and also prepare for days at a time where your pipeline is stuck like cement regardless of the effort you put in. Inside sales team in corporate location calls outbound to set appointments but continually calls on the same 500-700 prospects and books them year afer year, leading to junk appointments (however, you need to dig through the junk and can find excellent diamonds in the rough). Uncomfortable teeter-totter between managing amount of activity and effectiveness of activity (the old closing % versus number of demos crisis). Forget the whimsical dream of attending the sales conference designed for the top 5-10% of the company who are sitting on perennial referral source monsters, or the occasional rep that stumbles into a business acquisition out of sheer luck and timing. All promotions out of field sales are focused on the top 5-10% of performers, with little to no regard for leadership skill or aspiration. Generally speaking the top 10% have an insanely difficult time managing the bottom 66% of the reps, who are all behind running quota year to date. Plan for no life between thanksgiving and February 2 if you truly want to be successful and make money in the heaviest of the business seasons. That is made up for during a more lenient spring and summer, but this is and always will be a "what have you done for me lately" business. Customer service champs beware, this is a drive-thru business. You work like hell to find people to come take a look at the menu, and after getting their order, your job is to only take care of them until they drive around to the next window and receive varying degrees of service. Sometimes the hamburger just doesn't look the same as it does in the picture once its served,and while your intuition as a human being is to work at making them happy, your job is to keep that line of people ordering and moving around the corner. That is one of the largest issues, and in addition to underpaid service personnel managing massive books of business, clashing compensation plans between sales and business operations cause for an over abundance of frustration and finger pointing. Everyone is truly trying to do their best, but frustrations take over. Be prepared to absorb an insane amount of content, prospect, stay organized, network, present to prospects, close business, pick up all of your paperwork, complete everything and get it into a neat little pristine pile of attachments, and do it all over again, all while keeping things aligned and tracked in salesforce.com (which is a wonderful tool but this company has massively trashed their own database, causing hours of repetitive tasks, multiple duplicates of prospects, current, and former clients all over the place) even the most savvy millennial will hit their breaking point with changing data entry expectations and reporting.

1.0
Feb 20, 2011
Recommend
CEO approval
Business Outlook

Pros

Good Benefits Plenty of training, albeit irrelevent training for the assigned tasks Nice people to work with (although there is never time to socialize) Management positions pay well (especially upper management)

Cons

The pay is incredibly low. Operations personnel have to manage 60+hours of work in 35 hours since overtime is not allowed but training and meetings are mandatory. Yet they must somehow also manage to set aside several hours each week to read and take tests in order to make incremental raises. The raises bring you up to just below the standard market pay for this type of position. If you do not pass the tests they do not increase your pay. If you appear to have free time in order to do the "leveling" they will note that you have excessive free time and give you more clients so you can no longer manage effectively. We were brought in with high hopes of advancement but then informed later that the only way to advance is to be able to move anywhere in the country and beat out hundreds of other people competing for the same spot (both internal and external candidates). Having the required experience for one of the better positions gained from inside or outside of the company will not guarantee you consideration for the position but being well known in the company will. IE be popular to get promoted! High performers are rewarded by being given more work to do. If the clients like you and request you, it doesn't matter if you already have more than you can manage, they will get you because the clients come before the health and well being of the specialists. Management would literally take the shirt off of a specialist's back and give it to a client. How so? Well, specialists are given a series of stats on everything. Everything is timed, survey cards are used even though it is proven that they are confusing to the clients, free things that are given away by specialists or their supervisor are counted against the specialist even if the specialist did nothing wrong to warrant the necessity of the freebies. The stats are used to determine if annual raises are deserved. Clients who leave the company, ask for another specialist for whatever reason, or complain about cost are all counted against the specialist. So, if someone else makes a mistake working on a client, the assigned specialist is given extra work to fix it and is then penalized financially when the client complains. Every specialist I have spoken with has stated that they are overwhelmed and they feel completely out of control of everything. Supervisors micromanage but won't train specialists on how to handle situations should they arise again but prefer instead to report the specialists and count against them on their reviews. Many specialists told me that they began taking psychiatric medicines after working there for a while because it is the only way they can make it through the day. Many others are consistently out ill or on disability. The stress is killing us but it is nearly impossible to find somewhere else to hire us since most places want ADP experience, not Paychex' old employees. By law employees are given break times. However, break times, including bathroom breaks and water breaks are rare because one must escape before the phone rings again and sometimes it just does not stop ringing. One must request permission to go to the bathroom. Heaven forbid that you have to get up to walk around because your butt goes numb sitting there for hours or if you get caught crying because of being screamed at all day for things beyond your control. Other departments and management do not support specialists but prefer instead to dump more work on them instead of doing it themselves. They go out of their way to give extra work to specialists and to blame the specialist when a client complains rather than to explain that sometimes a specialist has 10 clients scheduled at the same time and cannot possibly call them all on time or that sometimes a specialist receives at least 30 new hires to key in a day (which takes at least 5 minutes each between calls due to a slow system that is "too expensive" to correct) and cannot possibly key them all in that same day. There is far too much work and no support. To summarize, we are not paid enough to deal with the level of stress, the micromanagement and backstabbing by management, much less to have no hope of promotion within the company since high acheviers are punished with additional work.

1.0
Feb 5, 2011
Recommend
CEO approval
Business Outlook

Pros

For the temporary assignment, I was able to work 1st shift, 8-4:30 daily which was nice. Nice cafeteria. Somewhat clean bathrooms

Cons

I worked in a typical call center environment. Every phone call was monitored and bathroom breaks were timed. There was very little chance of getting time off when needed and not much opportunity for advancement. I didn't even get my own desk to work at. I worked in a temporary position with several others. One day after lunch in the middle of the week, they told us all that our assignment was over without any warning.

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