Paychex reviews

3.1

46% would recommend to a friend

(5,968 total reviews)
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John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,968 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jul 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits would be the only one thing that was good.

Cons

Poor management, lack of training, inequality between employees, some got favoritism over others. Not a team environment you are on your own to figure things out, specially being a new employee. Office environment very cold, people all around me and no idea who they were, lack of friendliness between employees. I never felt welcomed since day one. Manager sold me the world to get me hired and afterwards all changed and was told, “ I never said that”!

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Paychex Response
6y
We’re sorry to hear this has been your experience. Please contact glassdoor@paychex.com to set up time for us to discuss further.
1.0
Jun 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Good Training Good and Kind CEO

Cons

Worse place ever worked . Would Never Recommend. Management all about themselves. Managers and Top salespeople are horrible and backstabbing.

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Paychex Response
6y
We agree that we have a wonderful CEO, and are sorry to hear that your employee experience was less than ideal. We are always looking for ways we can improve; please reach out to us at glassdoor@paychex.com to set up a time to chat.
2.0
Jun 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Good quality company to work for, many opportunites for advancement Benefits and pay both good. There are a few really good, quality professional sales people inside of this business unit (however most will be gone shortly).

Cons

The SDR department needs a total reset. Not set up right from conception. Managers are not being held accountable for their actions. Favortism/nepotism is rampant!! Managers do not follow thru, no consistency at all. Initial training was all over the place, no direction. Has not gotten any better, little to no ongoing training for reps. Reps are screaming out for coaching and direction with zero response. Q/A on the appointments set is done by the respective manager. I would think this would be frowned upon considering the managers performance and commission is based on the reps performance. Attempts to put new policies and procedures in place either fall off or are attempts to micromanage. We are supposed to be a sales team and sit with a bunch of service employees who complain we are too loud! What sales floor does not get loud? No recognition for accomplishments daily, weekly or monthly. I could continue on, but these are about the worst of them.

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Paychex Response
6y
Respect and integrity are values we take serious at Paychex. We’d like to chat with you to get more details and find a way to prevent similar situations in the future. Please reach out to us at glassdoor@paychex.com.
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Glassdoor has 6,139 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.