Paychex reviews

3.1

46% would recommend to a friend

(5,968 total reviews)
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John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,968 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 7, 2020
Recommend
CEO approval
Business Outlook

Pros

They were very good about taking the team out to dinner each quarter.

Cons

Most of reviews you're reading on here are from those in sales positions. When you're on the sales team - there certainly is a LOT of pressure. No doubt. However this is very much a sales led company in all the absolute worst ways. Where the goal and numbers are all that matters and stepping on people to get there is perfectly acceptable. Politics and backstabbing abound from the bottom all the way to the top. You will be caught between warring VP's who aren't interesting in supporting their teams - but only in extending their own sense of power. You will be yelled at (I'm not joking), belittled, set up to fail in order to cover for another team, overworked, and have your job threatened by someone on the fourth floor you may or may not have ever worked with or for. They have a brass ("gold") elevator in the middle of the buildings atrium that everyone knows you're not allowed to take unless you're a VP with that office on the 4th floor. Yes, as laughable as that sounds, I am serious. There are those very few wonderful people there with whom you can stand in the back, trying to avoid drawing attention to yourselves (because there isn't any kind of attention at Paychex you really want) and whisper about life outside. Those good people you can lean to for support while there and whom occasionally send you an email with the subject "Get me outta here!" after you've left. For your own sanity - avoid working here.

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Paychex Response
6y
Hello and thank you for your feedback. We would like to discuss your concerns in more detail and invite you to contact us at glassdoor@paychex.com.
3.0
Jan 15, 2020
Recommend
CEO approval
Business Outlook

Pros

-Amazing benefits -- take advantage! Great health, dental and vision. Tuition reimbursement, decent maternity/paternity leave. Adoption/fertility help (10k annually when I worked there) to name a few -Employees -- the employees are great. Chicago management really is not. -Sales Training -- you really do get decent sales training. This is a great first job in sales! You will be provided with a great foundation to take to your next job. -Resume power -- having this on your resume, will get you your next job! And it will be a good next job. You will be able to double you base immediately from having Paychex on your resume. Recruiters and managers know the grind that is Paychex and I have been told that 1 year at Paychex is equal to 5 years somewhere else. -Grind -- you will grind and any job you have after this automatically will be easier.

Cons

This job is the perfect first sales job -- get some experience, get Paychex on your resume and MOVE ON! I would not recommend working here for more than 2 years. If you stay longer, you are just over-staying your welcome and really need to move on to more money and more respect! Work/Life Balance: This is really different zone to zone. I was in the Chicago office and it was horrible. I worked in Chicago North (burbs) and the manager was very passive aggressive about taking time off. It was not encouraged. When you do get a vacation, you will be texted and emailed the whole time. You really have set the tone and advocate for yourself or else you will be working over vacation and get no time to actually recharge. Micro-Managing/Control: At my office there was an out of control amount of micro-managing. If i did not answer my cell, I would be double calls and ???? texts sent to me. I probably spent 2-3 hours daily communicating with my manager via text and phone on what exactly I did. You have no room to breathe. It truly is suffocating and truly effects your quality of life in a negative way. Major quality of life decrease: Most people who succeed in this job work 60+ hours a week. Everything you have to do to be successful in this job is really not worth what you get out of it. People live to work here. Most managers live and die for Paychex and if you don't share that same outlook, keep it to yourself until you get resume experience and get a new job where again, you double your base and increase your quality of life. Selling-season: November - January. YOU WILL BE WORKED TO THE BONE. You are required to work Saturdays. If you celebrate Christmas, good luck. You will be pushed to your breaking point. Commission: They recently changed the commission structure -- if you are successful, you will make money. But if you ever fall behind, you will only be making 10% -- which is nothing. Again, use Paychex to gain experience, get that name on your resume and move on!!!!! Smoke and Mirrors: Management really is not transparent with what this job will be. They make it seem like its so much fun, you just visit CPAs and bankers and its so much fun. In theory, yes, its fun and easy. But its not all that it seems... understand what you are getting into with this job. I would take the job again because of all the pros, but do what I did and majority of people do --- I left after 2 years, got an amazing job where I doubled my income truly have respect, work/life balance!! -- my demeanor and quality of life have improved so much and I would not have gotten my new job without Paychex. But, buckle up and get ready to grind at Paychex, take care of yourself, and be your own advocate, but then GET OUT. Don't get trapped and just beware.

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Paychex Response
6y
We appreciate you taking the time to share your experience with us. While we're glad that many of our benefits and the overall experience you gained met your expectations, we'd like an opportunity to discuss some of the concerns you've raised here. Please reach out to us at glassdoor@paychex.com.
1.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

To be honest a Paycheck

Cons

Just simply PATHETIC, the SDR Leaders in ALLENTOWN are a joke. Really a shame the upper Mgmt doesn’t know what’s really going on!

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Paychex Response
6y
Your feedback matters to us and has been shared with management.
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Glassdoor has 6,139 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.