Sales led nightmare - Product Marketing Manager Paychex Employee Review

1.0
Apr 7, 2020
Recommend
CEO approval
Business Outlook

Pros

They were very good about taking the team out to dinner each quarter.

Cons

Most of reviews you're reading on here are from those in sales positions. When you're on the sales team - there certainly is a LOT of pressure. No doubt. However this is very much a sales led company in all the absolute worst ways. Where the goal and numbers are all that matters and stepping on people to get there is perfectly acceptable. Politics and backstabbing abound from the bottom all the way to the top. You will be caught between warring VP's who aren't interesting in supporting their teams - but only in extending their own sense of power. You will be yelled at (I'm not joking), belittled, set up to fail in order to cover for another team, overworked, and have your job threatened by someone on the fourth floor you may or may not have ever worked with or for. They have a brass ("gold") elevator in the middle of the buildings atrium that everyone knows you're not allowed to take unless you're a VP with that office on the 4th floor. Yes, as laughable as that sounds, I am serious. There are those very few wonderful people there with whom you can stand in the back, trying to avoid drawing attention to yourselves (because there isn't any kind of attention at Paychex you really want) and whisper about life outside. Those good people you can lean to for support while there and whom occasionally send you an email with the subject "Get me outta here!" after you've left. For your own sanity - avoid working here.

avatar
Paychex Response
6y
Hello and thank you for your feedback. We would like to discuss your concerns in more detail and invite you to contact us at glassdoor@paychex.com.

Explore other reviews about Paychex

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

1
See reviews by: Helpful|Rating|Date|All