Paychex reviews

3.1

46% would recommend to a friend

(5,968 total reviews)
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John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,968 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Dec 7, 2017

Sales Leadership

Recommend
CEO approval
Business Outlook

Pros

The company has excellent job security and a strong training program for sales representatives in addition to many different divisions filled with various opportunities. The product lines are excellent and the customer service is beginning to show signs of significant improvement after a couple of years of difficulty.

Cons

At one time not too long ago, Paychex placed a significant value on the role of sales leadership. Unfortunately, in recent years, there has been a significant drop in that perception to the point where very few sales representatives have any interest in pursuing a career in leadership. Worse yet, most of us already in that role have absolutely no interest in the director position above us. The only expectation of us at this time is to sell as much as we can in this month...there is little to any conversation about what opportunities exist in the future. Our unrealistic pursuit of sales growth has devoured some really good people and very strong sales leaders in this company, and many more aren't far behind.

4.0
Sep 16, 2015
Recommend
CEO approval
Business Outlook

Pros

The company is very stable and financially strong. There are great career opportunities if you are in the right locations (Rochester, Phoenix, etc.) If you are not in a corporate location there are fewer opportunities. It is easy to advance if you are willing to put in the time and work. We have great benefits: insurance, tuition reimbursement, etc. Most of the people I work for/with have been great and very supportive. I have the flexibility I need to have great work-life balance.

Cons

My main issue with the company is pay. Entry level roles pay very low wages. Some of our front line employees like Payroll Specialists don't make enough money considering how much they are responsible for. I am not an entry level employee but I still struggle with pay. If you qualify for a yearly raise don't expect much. You'll be lucky if you get a 3% raise and I mean really lucky. The long term career stability is starting to lose out to my desire to be fairly compensated. It is difficult to attract and retain top talent when people can make more money doing way less work. There are too many overworked front line employees. Whether it's a Payroll Specialist handling too many client accounts or a call center working mandatory overtime for two weeks straight. There needs to be more resources given to these teams. Some of our departments consistently have high hold times in their call centers. This is not created an ideal environment for employees or clients.

1.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing I can think of. It seems like everyone in every department dislikes their job and are there until something better comes along.

Cons

Everything. The negative reviews are all true. Run.. far away if you have personal values, integrity and value your mental health.

Viewing 70 - 72 of 5,968 Reviews

Glassdoor has 6,139 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.