Paychex reviews

3.1

46% would recommend to a friend

(5,968 total reviews)
avatar

John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,968 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Oct 12, 2025
Recommend
CEO approval
Business Outlook

Pros

They allow PTO, breaks and lunch time so I can look for another job!

Cons

19 years I have been working with an acquired company and just received the worst annual review and (laugh, laugh) increase in my entire tenure. I plan to take my knowledge elsewhere and tell them they can keep their pennies for JG

2.0
Sep 19, 2025

Stay away

Recommend
CEO approval
Business Outlook

Pros

The people who work here, for the most part, are fun

Cons

• Only 10–20% of representatives hit quota in a given month, which shows that quotas are set far above realistic expectations. • Senior management at the hub is often rude, unsupportive, and dismissive toward employees, creating a sense of disconnect between leadership and the sales team. • The director fosters a culture of fear by publicly shaming employees and contributing to a toxic work environment. This sentiment is widely shared among the 80+ representatives. • In my 15 years in sales, I have never experienced such a negative workplace culture. I am relieved to have moved on, and there are far better sales opportunities elsewhere. • The “unlimited PTO” policy exists in name only—employees are discouraged from taking time off. • Success is heavily dependent on territory assignments. Reps with favorable territories receive steady inbound leads, while those without are left to cold call almost exclusively, often closing only 0 or 1–2 deals a month despite significant effort.

1.0
Jun 6, 2024
Recommend
CEO approval
Business Outlook

Pros

-once you made it, you made it. -low micro management. -Best technology in HCM.

Cons

-Everything has went downhill from when I started 8 or 9 years ago. -They took away inbounds for outside reps and brought in virtual for inbounds. Why? There’s no other company that has that philosophy. -your succes depends on your accountant partners and banks. If your CPAs had a terrible rep in the past. Good luck. If your banks are slow and not known really, good luck. I’ve been successful here. Conference, fast start almost all awards I’ve obtained. But I’m mentally tired. I will say if you’re lucky to land 2 or 3 great accountants who like you, who constantly refer. You barely have to work lol but I’m ready for a new chapter.

Viewing 73 - 75 of 5,968 Reviews

Glassdoor has 6,139 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.