Paychex reviews

3.1

46% would recommend to a friend

(5,968 total reviews)
avatar

John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,968 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Only if you’re trying to get into sales and are desperate. I’m only still typing because glass door states I need 20 word minimum. Ask a current employee to look in the eyes and be honest if you shout work at Paychex. If you potential client cancel any further appointments with your the rep.

Cons

The executive leadership is so bad and ignorant. If you work here you will ask yourself how in the world is the person in a leadership role let alone being in charge of other leaders.

1.0
Dec 30, 2017
Recommend
CEO approval
Business Outlook

Pros

The benefits are fairly good

Cons

1) Below Average Pay, 2) Poor Work Life Balance (Operations overworked with too many clients and Sales with unattainable sales goals in saturated territories, 3) Politicized/Cronyism at the 4th floor that impacts the rank and file, 4) Hypocrisy at the highest level with a multi-million corporate culture shaping initiative serving as a band aid to low pay, over work, and unattainable sales goals as an income cap. By the way, when they say uncapped earnings, please understand that they may not cap it on paper, but when your bonus and commission is tied to astronomical sales quotas you are realistically capped. Nice try Paychex Finance!

2.0
Dec 15, 2017

Retired employee

Recommend
CEO approval
Business Outlook

Pros

After 15+ years, pay was good, benefits good

Cons

No one really left at our branch, just 2 specialists left at office. Everyone else is mostly out of Rochester. Training is not what it used to be. Heard that because training was expensive and with high turnover the original training was ended. It is a rush in with minimal training and put on the phone. They know very little and make many mistakes. For those few of us left that had training, and are dedicated, you are not appreciated. There is so much work with not enough time I and others start working off the clock 1/2 early. God forbid you are not done by 5, all that overtime has to be used up adding to your lunch time. Really makes sense!!

Viewing 67 - 69 of 5,968 Reviews

Glassdoor has 6,139 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.