Paychex reviews

3.1

46% would recommend to a friend

(5,969 total reviews)
avatar

John Gibson

48% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,969 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits, mostly work from home

Cons

Unrealistic expectations. They expect the world from you but give you nothing to achieve that. Training process teaches random things you don’t need to know and when it comes time to actually do your job, it’s nothing you’ve learned. Management only cares about you if you are exceeding your quota. it’s like a high school locker room where the managers are talking trash about the reps they dislike to other reps on the team, sooo unprofessional. They changed the commission structure in June 2024 which was essentially a massive pay cut for 99% of the sales reps. There is a reason this company has astronomical turnover. Their pricing is so much higher than other companies which makes it hard to sell, and the constant issues for clients you do bring on due to lack of organization and communication to other departments leads to nonstop complaints. This company is like the blind leading the blind. Everyone I know who works here hates their life and are actively looking for other jobs. This served me nothing other than a mediocre paycheck and a stamp on my resume. Oh! Also there is mandatory overtime with no extra pay, so if you like eating dinner with your family at night & on the weekend, I suggest you apply to a different company.

2.0
Jun 2, 2024

What happened to Paychex?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good health insurance, good training, mostly good peers

Cons

New CEO is terrible. Trying to hide layoffs, moving jobs to India, no more job security. Pay is terrrrrible for the industry.

2.0
Nov 8, 2023

Poor values and micromanagement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PTO is great, that’s it.

Cons

Started working here about a year and a half ago, I was told this was hybrid, no micromanagement, for salaried employees we have unlimited PTO/sick time, and the culture/values are top tier. Unfortunately after about 1-2 months of being employed here, I found out everything above, that was also mentioned on my interview, was the total opposite and the nightmare just continued. Micromanagement began, I was limited on PTO (black out time started in dec to Feb - no pto allowed). I received zero training on my LOB, and or the duties for my job as a supervisor. I was then told I’m not going to receive training “we” don’t have that here to just do side by sides. They lied to just hire someone externally and get them in quickly. There is a-lot of cliques among supervisors and managers and If you aren’t in them you’re out! In short, I don’t recommend working here.

Viewing 58 - 60 of 5,969 Reviews

Glassdoor has 6,140 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.