Paychex reviews

3.1

46% would recommend to a friend

(5,969 total reviews)
avatar

John Gibson

48% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,969 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Free Pizza Sometimes! The health care is actually very good.

Cons

OMG!!! I sincerely do not have enough time in a day to share all of the negatives. There are some nice people here and many immature folks. It’s like an adult day care center without diapers! Actually, I think people do poop their pants because the lavatory situation is criminal! So let’s get this horror show rolling. To work here you had better be a “teacher’s pet” or you will never make any decent money. I am in payroll and am 37 years old and have never seen as corrupt a system as at Paychex. I see reps come and go out of pure frustration due to the ridiculously low base salary, the monthly lack of sales and therefore low commission, or just the interaction with management and/or your coworkers. John Gibson, the CEO, has driven the stock into the ground and ONLY makes almost $9 million a year to suck. He would love to have robots in the office because he could work those until their bolts pop out and their circuits blow. I see really good people get upset and quit because no one listens to their legitimate concerns. No one cares! OK, hopefully this will encourage you to find employment elsewhere where you may have a real chance of success.

2.0
Aug 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work is nice and my coworkers are amazing.

Cons

The CEO is horrible, he’s known for being data obsessed and does not care about employees. So our HR Services division keeps changing their KPIs to meet his wants even though HR is hard to quantify. The KPIs are insane, upper management keeps changing them, like they’re dangling the carrot farther and farther. Pay is low for HRBPs too. The other departments are horrible, especially payroll. Clients complain about how bad payroll is (which is embarrassing for a company that is a payroll company!). The sales reps have questionable ethics. Gibson is also bending to the current admin and severely scaling back our DEI. The company is also getting so cheap under Gibson. They won’t hire CA based employees even though that’s where HR consulting is needed the most.

1.0
Apr 10, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s a great company with a lot of potential. They provide opportunities for training and invest in their people. They have average pay with a lot of great benefits.

Cons

No matter how hard you work or how much effort you put in, it doesn’t matter here. It feels like being back in high school it’s a popularity contest. Managers funnel NSS and SOAR referrals to the people they favor. Even if you’re actively working a territory, it won’t make a difference referrals still go to the chosen few. Managers will even manipulate the system to help low performing individuals hit their goals. For context, company rankings show that only about 5% of the entire district consistently hits quota, with just a handful making it to conference. So dream big but not too big. Trust me, you won’t get very far here. And if they try to sell you a dream, remember they’re just looking for another churn and burn employee.

Viewing 55 - 57 of 5,969 Reviews

Glassdoor has 6,140 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.