Paychex reviews

3.1

46% would recommend to a friend

(5,968 total reviews)
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John Gibson

48% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,968 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Apr 8, 2026

Don’t work at Paychex

Recommend
CEO approval
Business Outlook

Pros

-Great benefits (health insurance/ vision/ dental/ 401k/ additional benefits are also great)

Cons

-MICRO MANAGING!!!!!! -Leads are EXHAUSTED -Quota since day 1 (no room for failure) -Trainings did not teach product ONCE -Extremely high activity expectations - I was told 60 dials in 1 day was not enough -managers watch every single move you make and speak to you like toddlers -micro managing is beyond awful at Paychex -old leads -every division within Paychex is calling a client at the same time so by the time they answer your phone call, they want nothing to do with you - I never believed in the product -sat in a HRBP meeting with a client and the HRBP had no idea what she was doing and they were supposed to be the “certified HR professionals -had 2 sales cancel within my first 2 months of working there my my managers on the call (can’t say we didn’t paint the value of my manager was on the call) - when you book discovery meetings, NO SHOW rate is off the charts. Good luck getting these clients to show up -base pay is NOT enough for how much stress you’re put through

3.0
Apr 7, 2026

not great comp plan

Recommend
CEO approval
Business Outlook

Pros

Can get an issue resolved fairly quickly, if the right person approves it. Several options for a business owner, if they need the add-ons

Cons

Clients get pestered with add on services that typically aren't needed/used. Heavy push to involve all internal partners, even when not needed

Viewing 52 - 54 of 5,968 Reviews

Glassdoor has 6,139 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.