Paychex reviews

3.1

45% would recommend to a friend

(5,989 total reviews)
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John Gibson

47% approve of CEO

45% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Aug 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay People The client base

Cons

Recently Paychex has veered staunchly away from company values. Reduced all Assigned Client Specialists to a rapid response team while having an assigned client list. Clients are frustrated. Employees are frustrated.

1.0
Aug 1, 2025

10/10 do not recommend

Recommend
CEO approval
Business Outlook

Pros

- Remote work flexibility - Opportunity to build strong peer relationships

Cons

Working at Paychex was a daily struggle. Processes were inconsistent, systems outdated, and leadership - especially at the DSM level - was unreliable. My manager frequently moved meetings or skipped them entirely, rarely listened, and made promises she had no intention of keeping. For a company that sells HR solutions, the internal experience was anything but supportive. Training was minimal, direction was unclear, and the tools we used felt like they hadn’t been updated since 2009. There’s a major disconnect between leadership and the evolving workforce. Cross-functional processes were inconsistent, unclear, and constantly changing based on who you asked. There was no alignment between teams, making it frustrating and inefficient to get anything done. Somehow, no one seemed to have answers to any questions asked. I wouldn’t recommend this company to anyone looking for strong leadership, innovation, or growth.

2.0
Aug 1, 2025

Run Away

Recommend
CEO approval
Business Outlook

Pros

they wont fire you cause everyone quits, so if your looking to sit on your but and make fake dials, this is the job for you.

Cons

no growth opportunity. 99% of reps dont hit quota, and quota attainment is sued for raises and advancements

Viewing 364 - 366 of 5,989 Reviews

Glassdoor has 6,161 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.