Pros
- Remote work flexibility - Opportunity to build strong peer relationships
Cons
Working at Paychex was a daily struggle. Processes were inconsistent, systems outdated, and leadership - especially at the DSM level - was unreliable. My manager frequently moved meetings or skipped them entirely, rarely listened, and made promises she had no intention of keeping. For a company that sells HR solutions, the internal experience was anything but supportive. Training was minimal, direction was unclear, and the tools we used felt like they hadn’t been updated since 2009. There’s a major disconnect between leadership and the evolving workforce. Cross-functional processes were inconsistent, unclear, and constantly changing based on who you asked. There was no alignment between teams, making it frustrating and inefficient to get anything done. Somehow, no one seemed to have answers to any questions asked. I wouldn’t recommend this company to anyone looking for strong leadership, innovation, or growth.