Paychex reviews

3.1

47% would recommend to a friend

(5,968 total reviews)
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John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,968 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Apr 10, 2016

Sweat Shop Outsourced Payroll

Recommend
CEO approval
Business Outlook

Pros

Entry Level experience can build you if you don’t quit from the overwhelming work load. Standard Benefits, 10 days PTO, 4 Float, only 6 holidays, 5 sick days but you will get a write up if you use them. Health is average, Dental is above average, 4% 401k match. Training was good, now it is mostly self-taught modals.

Cons

Overwhelming work load, if you show you can perform they will take advantage of you. Pay is AWFUL, starting pay is minimum wage in some states. You are underpaid for equivalent jobs in the industry and they give you the work load of the job title above your pay grade because they refuse to promote and pay more. They are dissolving departments and there are wide spread layoffs and pay cuts throughout the company, bonuses were reduced in some departments and ended all together in others. The company is now focusing on outsourcing all the jobs into a super service center in Arizona to reduce wage costs. Competitors are warning prospective clients that Paychex is promising them a dedicated service model but they can not deliver because of sever understaffing and high turn over from treating their employees so poorly. The executives are focusing on the sales side of the business and strangling to death its operations side. Most employees have jumped ship. Employees cry in public meetings often from the stress and work but management is looking to cut more jobs to squeeze more productivity out of their workers. On average a payroll specialist you will answer 50 in bound calls, make 100-150 out bound calls, manage 150 emails and 20 faxes a day. The position is sold as a payroll accounting position but you are really working in a high volume call center with the responsibility of a payroll accountant to hundreds of clients. Each item is a different client and an arduous task that you will not have time to complete. In my 5 years there every year more than half of the office quit. Due to impoverished wages the talent that is recruited is lower and lower in quality, this will have a negative impact on the company and makes the task of others with experience even more difficult.

1.0
May 27, 2010
Recommend
CEO approval
Business Outlook

Pros

Very stable. I am not aware of any mass layoffs that have become ubiquitous in industry today. Adequate benefits. No, they are not great. Simply adequate.

Cons

There is a reason for the fact that Paychex does not perform mass layoffs: the incredibly high rate of natural attrition puts Paychex is in a continuous hiring mode. The quintessential revolving door. So many people quit they do not ever have to lay people off. The pay is so far below industry standards that their pay scales do not even show up on most salary sites (salary.com, Dept. Of Labor, CareerBuilder.com). Many Paychex employees take the job only to avoid unemployment and then spend all their free time surreptitiously looking for a real job. I know that’s what I did. That’s certainly the same thing the other software developers did that also quit in my very short tenure at Paychex. I was there 10 months and 5 developers quit in that short time. I have never worked anyplace in which the demographics were so skewed away from middle age males. This is typically the largest demographic in most industry but the salary is so pathetic no middle age male could raise and support a family on this pittance. Promotion is based on longevity, not ability. The result is that the management is comprised of those people that have no motivation or qualifications to look for a “real” job so they muddle along mindlessly for years until a management job appears. They typically have no current skills or knowledge other than the small slice of work environment they have been resigned to. Nepotism runs rampant at Paychex. It is irrelevant that somebody may have extensive education and experience in dealing with the many problem areas in software development but that is roundly ignored. I have personally witnessed decisions on major architectural changes handed over to QA leads that happen to be personal pets of the current manager but do not posses even the most fundamental development skills. Paychex was definitely the most depressing place I ever worked. The vast majority of the people in the I.T. group I was in simply went through the motions on a daily basis with a total lack of work ethic and pride. Nobody felt it was worthwhile to help one another or pass on knowledge. It was considered a waste of time since the majority quit as soon as possible.

1.0
Feb 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Friendships Built on Shared Suffering – You won’t just gain coworkers—you’ll gain fellow survivors, trauma-bonded by the sheer absurdity of this place. A Crash Course in Spotting Toxic Leadership – After working here, you’ll recognize red flags from a mile away and appreciate any job that isn’t actively trying to destroy you. Great for Character Building (Through Corporate Abuse) – If you’ve ever wanted to test your patience, endurance, and ability to function in complete chaos, this is the perfect training ground. A Live Exhibit of Narcissism in the Workplace – If you’re intrigued by psychology, crime documentaries, or the way unchecked power transforms mediocre individuals into full-blown tyrants, this company offers an exclusive, all-access pass to corporate dysfunction at its finest

Cons

If you’re looking for an unforgettable crash course in corporate dysfunction, congratulations—you’ve found it! This place doesn’t just lack ethics; it actively destroys any remaining faith you have in corporate morality. The only guarantee? You’ll leave with anxiety, burnout, and a paycheck so low you’ll wonder if you accidentally signed up for an unpaid internship. Florida Channel Sales Dept: Where Ethics and Sanity Go to Die The FL region, in particular, is a masterclass in toxic leadership. Management operates like a cult of power-hungry con artists, where fraud, deception, and blatant favoritism dictate who succeeds. If you’ve ever wanted to witness a group of middle-aged narcissists role-playing as mob bosses, this is your chance! Policies? Ethics? Those are just words thrown around in corporate emails. And let’s not forget their “cutting-edge” sales tactics—ripped straight from a sleazy 1985 used car lot playbook. Outdated, shady, and borderline scammy, these tactics reek of desperation and incompetence. You’d think senior leadership would step in out of sheer embarrassment for the brand’s reputation. If you’re here for a paycheck, prepare for disappointment. Quotas? So absurdly inflated they defy basic math—hitting them would require either a miracle or outright fraud. Pay structures? As reliable as a rigged slot machine, ensuring no one actually makes a livable income. And the best part? Lead distribution is run like a middle school lunchroom by egotistical, power-tripping clowns. —if you're one of their sheep, you eat. If they don’t, good luck paying your bills. Enjoy cold-calling dead leads from a database so outdated it might as well have been carved into a stone tablet. At this point, you’d be better off panhandling on a freeway exit—at least that has higher earning potential. HR? More Like Corporate Witness Protection they exist—but think of them as glorified note-takers rather than problem solvers. If you report an issue, congratulations—you’ve just been added to management’s “People We Plan to Destroy” list. The only thing HR excels at is watching from the sidelines while the most unethical behavior imaginable runs rampant. They Treat Customers as Badly as They Treat Employees The dysfunction isn’t just internal—customers get the same nightmare experience. Expect to spend your days dodging complaints, apologizing for things completely outside your control, and pretending the company has a soul. It’s an emotionally exhausting cycle that leads to the rare but special moment when you and a customer silently acknowledge the absurdity of it all. At that point, all that’s left to do is cry together and laugh through the pain. Final Verdict? If you thrive on chaos, enjoy being micromanaged by emotionally unstable people, and love making less money than a teenager with a lemonade stand, this is the dream job. Otherwise? Run like your life depends on it—because your sanity does.

Viewing 34 - 36 of 5,968 Reviews

Glassdoor has 6,139 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.