Paychex reviews

3.1

47% would recommend to a friend

(5,968 total reviews)
avatar

John Gibson

48% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,968 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Oct 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, dedicated employees, pay is decent

Cons

Since Marty left, it’s gone downhill. Seemed ok till Liz Roaldsen came in with no sole, and started leading by firing squad. John Gibson chuckled when talking about recent layoffs, he cares nothing about employees, and only getting rid of enough us employees to ramp up payroll operations in India and the Philippines.

1.0
Aug 7, 2024
Recommend
CEO approval
Business Outlook

Pros

The people you work with are always helpful, even within other departments, there are many resources and knowledge related links and articles. They also have groups and teams that you can join to find other who are interested in the same things.

Cons

Overworked, under paid and treated poorly. They expect you to be able to handle the work of 10 without extra incentives. They dont give raises solely based on merit, across the board the maximum raise you can get is 3%. So if you went above and beyond the previous year you will only get a maximum of 3% raise, which could be the same as someone who did the bare minimum. And they string you up with the promise of a bonus, if the fiscal year went well and you did well you will get a bonus after your annual review. And the way they make it seem like its going to be the cherry on top, but it is not even close. They have you set goals to try to move up the corporate ladder but between the work load, it is almost unattainable. You have to be a robot to make achieve them.

1.0
Jun 3, 2024
Recommend
CEO approval
Business Outlook

Pros

If you're a shareholder, you'll benefit from being the reason decisions are made. Many of the people there are still wonderful, hardworking, and collaborative.

Cons

I spent a decade at Paychex and bled more blue than anyone. At the time, saying that I was #PaychexProud wasn't just a tagline - I truly was. I was close to a lot of the inner workings of what happened during Covid and was unfortunately able to see firsthand how the company prioritized things -- shareholders first, clients second, and employees a distant third. Without any logical explanation or business case, I watched as efforts to influence executive leadership to open their minds to flexible ways of working were snuffed out in lieu of old school ways of working in a cubicle farm so ineffective managers could watch their employees work... I slowly felt my love for the company fade out - and ultimately chose to move on from my role myself a couple of years ago. I honestly thought I would retire from the company - but it all shifted so quickly and so drastically. Culture at Paychex was always a calling card. And in the last two years since I left, I have watched the culture at Paychex circle the drain. I speak with friends who are still there (though that number has drastically decreased as many others have left themselves before this layoff). John's leadership is abysmal and completely out of touch. The warmth that Marty exuded is now gone from the executive team. Even if I didn't always agree with Marty's old school approach to things, and his conservative nature around DEI and taking a stand on societal issues, he was always kind and was open to hearing out different opinions - you felt like your voice mattered and he was willing to compromise. John is all about the numbers, not the people, and it doesn't matter how long you've been with the company, how loyal you've been or how much you've sacrificed. You're on board with his direction or you're out. Full stop. Hundreds of good people were terminated last week. The news reports are so alarmingly skewed... 3-4% of the entire organization was jettisoned. But hey, whatever makes the shareholders a few extra bucks... Wall Street loves a layoff... Investors want increased margins, regardless of how many billions Paychex has in the bank.

Viewing 37 - 39 of 5,968 Reviews

Glassdoor has 6,139 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.