Does Paychex pay their employees well?

According to anonymously submitted Glassdoor reviews, Paychex employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Paychex. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Paychex?

45% of Paychex employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Paychex 3.3 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Paychex?

Sales Representative (430) , Payroll Specialist (251) , Sales Consultant (197) , Sales (139) , Senior Payroll Specialist (118) , District Sales Manager (90) , Account Executive (83) , Sales Associate (68) , Account Manager (67) , Outside Sales Representative (61) , Supervisor (57) , Software Engineer (55) , HCM Consultant (52) , Core Sales Representative (51) , Manager (47)

What are the pros of working at Paychex according to real employee reviews?

"The benefits are great and their long term strategy is awesome." ((in 663 reviews)); "Had great training back in the day and will help you get in the door with sales" ((in 392 reviews)); "culture is great and consistent" ((in 326 reviews)); "Remote working was nice and provided good work/life balance." ((in 271 reviews)); "Great people to work with; lots of folks willing to help you be successfull in your career." ((in 268 reviews))

What are the cons of working at Paychex according to real employee reviews?

"Low pay and most of the time there was nothing to do but sit around and wait" ((in 371 reviews)); "The management was poor and not skilled in personal management." ((in 246 reviews)); "New managers have come in and taken away many of the privileges that were enjoyed by employees." ((in 147 reviews)); "Low salary and most of the time you are just sitting around" ((in 127 reviews)); "Senior leadership especially zone managers Lacks the experience to think beyond today and lead and navigate the sales force through adversity" ((in 93 reviews))

What are employees saying about Paychex layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Paychex layoffs and their outlook for job security at Paychex in 2026.

Paychex reviews

3.1

45% would recommend to a friend

(5,990 total reviews)

John Gibson

47% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,990 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Paychex has an employee rating of 3.1 out of 5 stars, based on 5,990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews

1.0

Jun 3, 2021

Paychex has lost its way

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some management is helpful, learn a lot of skills, great for resume building

Cons

Crumbling culture, overworked, grossly underpaid for the work we do, completely out of touch corporate management, direct supervisor does not listen to our advice and concerns. Told we might be getting rid of sick days because we work from home (imagine calling customer service and getting someone sick to try to help you). They only offer overtime around holidays so they don't have to pay time and a half.

1.0

Apr 12, 2021

Used to be a great company to work for

Risk management

Recommend

CEO approval

Business Outlook

Pros

The benefits are excellent here

Cons

Management is disconnected and the expectations were unrealistic. Stats did not align with actual work load and generic metrics. People that move up in the company based on who they know and not knowledge or experience. Managers don’t know the jobs they are managing and you either make them shine or you are out. We have to come up with new ideas to present or you are told you are not bringing anything to the table. Once you do, management takes 100% of the credit. Turn over is high here and leadership takes no accountability for it.

Paychex Response

5y

We're disappointed to hear that this was your experience and we'd welcome an opportunity to better understand your concerns. Please reach out to us at glassdoor@paychex.com.

5.0

Jan 29, 2021

Great spot

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Excellent training and work life balance

Cons

Busy season and the struggle to sell payroll and it’s complexities. Calling businesses and asking for a sale when it’s the last thing on their mind. 100 dial days. 3000 dial months. Zero sales. Base pay checks. Starving in my apartment

Viewing 328 - 330 of 5,990 Reviews

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Paychex

Paychex reviews

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Paychex has lost its way

Used to be a great company to work for

Great spot

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