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Panda Express General Manager/Training Leader reviews

3.6

71% would recommend to a friend

(14 total reviews)
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Andrew and Peggy Cherng

71% approve of CEO

95% positive business outlook

Reviews by job title

14 reviews
4.0
Jan 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Great Benefits and Bonuses based on store sales

Cons

Because of short staffing, All management team is working 65+ hours a week

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Panda Express Response
4y
Thanks for sharing with us your experience and glad that you enjoyed the benefits and bonuses. We recognize the importance of optimizing staffing to alleviate workloads & provide shift flexibility and we’ll continue to work on this.
1.0
May 7, 2021
Recommend
CEO approval
Business Outlook

Pros

I had a great team and the food was delicious.

Cons

They mislead you into thinking the job pays well when in reality the base pay or "salary" are based on long hours worked. They advertise a 60k salary but most managers work 60-80 hours a week. When you factor that in you are making the same rate as the cooks per hour. Upper management is very judgemental and will lie to you. If you are not of a similar ethnic background your chances of being promoted are very slim. They say you will "graduate" in 4-6 weeks to an actual general manager and keep you as a trainee for much longer. I did my job very well and received many compliments from customers, but a certain "ethnic community" has very strong ties and they make up lies if they don't see you as one of them. Upper management is miserable and they are arrogant. When the owner comes for a visit they put on a great show and only allow fake people to be present to appear "friendly". I would here upper management say "you are American, why do you want to work here you have plenty of opportunities elsewhere". This was amongst other things that were said to me.

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Panda Express Response
4y
We value your feedback and want to listen, learn, and improve. We are deeply rooted in our people and strive to provide them with the tools to grow personally and professionally. We apologize on behalf of your experience. We do not condone any form of discrimination and take your concerns seriously. We welcome you to share your experience in further detail via our “My Voice Matters” confidential hotline: 626-799-9898 x6053.
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