Is Nespresso a good company to work for?

Nespresso has an overall rating of 4.2 out of 5, based on over 3,227 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 91% of employees would recommend working at Nespresso to a friend and 51% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Chef De Projet , Vendeur and Conseiller Clientèle .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

91% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 4.4 out of 5 for work life balance, 4.4 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"good benefits and over all environment" ((in 194 reviews)); "Excellent pay and awesome perks (free machine, free coffee...), good training beforehand" ((in 119 reviews)); "Pay is good and is widely flexible" ((in 110 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 75 reviews)); "Good salaries and bonuses." ((in 73 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 162 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 46 reviews)); "no work life balance concidered" ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

Paris , Issy-les-Moulineaux , Lyon , Lille , Nice , Bordeaux , Grenoble , Strasbourg , Nantes , Toulouse , Marseille , Aix , Le Chesnay , Avignon , Metz , Rouen , Paroy , Biarritz , Orbessan , Nancy , Savigny , Montpellier , Rueil-Malmaison , Saint-Laurent , Cannes , Montrouge , Puteaux , Rosny , Labège , Prisches

Nespresso reviews

4.2

91% would recommend to a friend

(1,232 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,232 reviews)

Ratings by demographic groups

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Veteran status

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,232 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews

2.0

Nov 6, 2015

It's not serious

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Good job while you look for something else. Average salary 18-19k, free coffee, free machine and not exhausting physical work except for Christmas and when understaffed (happens very often). Good products and values (theoretically).

Cons

Non existent work/life balance Salary is not enough for central London Bonus are a joke Lack of management skills Arrogant HR/HQ/Marketing departments staff Large number of turnovers (what means staff is not happy/satisfied) Not flexible/lack of understanding of staff needs Difficult customers - they expect being at a high-end luxury brand and you don't have the means to provide such a service Lack of motivation/career progression (suspicious for those who do progress)

4.0

Oct 14, 2015

Good but could be better

Boutique specialist

Recommend

CEO approval

Business Outlook

Pros

Free capsules every month A good pay to start but not clear how to grow in the company.

Cons

The customer is always right even if he isn't, they should encourage Club members to learn how to use their machines and accept that sometimes at the Boutiques it takes time to get them their orders or other Club members before it's their turn.

3.0

Oct 8, 2015

Nespresso Club

Digital media specialist

Recommend

CEO approval

Business Outlook

Pros

- Free MTA Cards Monthly - Free lunch - Free Nespresso machine (refurbished) within your first three months

Cons

- Controlled Enviroment - Timed bathroom breaks - schedule changing weekly - Supervisors on the web or playing with their phones. Not a good example when the rest of the floor is working hard - Favoritism

Nespresso Response

10y

Hi – Thank you for submitting your review. Yes, we offer many benefits that employees are happy to enjoy. By the way, all products we provide our employees, including the machines, are new; we have not provided refurbished machines for several years now. The Customer Relationship Center (CRC) requires a solid organizational structure and operational ground rules to provide the 24/7 world class service we pride ourselves on. These business practices are common to all customer service centers in the US. We have heard from many employees who worked in call centers in the past that our business practices at the CRC do provide a great deal more flexibility than our market competitors. Regarding your comments on the supervisors, I agree with you that we must all role-model the same behaviors. If you are feeling this is not happening, please come forward by calling our confidential employee help-line at 888-424-2409 and providing specific facts about your experience. I’m also available to you if you prefer to speak with me. I want you to have a more positive experience. I hope you will give us the opportunity to improve your experience. Thank you. Guillaume Le Cunff President @ Nespresso USA

Viewing 280 - 282 of 1,232 Reviews

Jobs at Nespresso

Vendeur - 8h (H/F)

Paris

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Alternant Chargé média F/H

Paris

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