Nespresso reviews

4.2

91% would recommend to a friend

(1,230 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
5.0
Aug 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent hourly pay for part-timers

Cons

Problematic customers who just want free coffee

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Nespresso Response
1y
Hello, Thank you for sharing your experience regarding our company. We appreciate your positive feedback about the decent hourly pay for part-timers. It's important to us that our employees feel fairly compensated for their dedication. Regarding the cons you mentioned, while we strive to provide a positive experience for all our customers, we acknowledge that there may be instances where some customers have different expectations. We appreciate your dedication and contribution to our service standards. We value your input, and encourage you to contact your former HR team to provide additional information and suggestions on how we can better address these situations. We wish you good luck in your new endeavors. Thank you.
4.0
Jul 25, 2024
Recommend
CEO approval
Business Outlook

Pros

the benefits were great as well as the training

Cons

not prepared for the volume of customers with the current system they have. It could b overwhelming sometimes

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Nespresso Response
1y
Hello, Thank you for sharing your review with us. We're delighted to read that you appreciate various benefits that are a part of our Total Rewards package. In addition to this, we recognize training as a vital part of career growth and are happy to support our people in their professional journey. Regarding the cons you mentioned, it's upsetting that you weren’t fully satisfied with your working experience and found it overwhelming at times. At Nespresso, we recognize the importance of maintaining a balanced workload and ensuring that our employees have adequate support to meet our business needs. Your input is essential in helping us recognize areas where improvements are needed, and we encourage you to communicate more specific concerns to your former local HR or management team. Wishing you well in your new endeavors. Thank you.
3.0
Jul 25, 2024

Underpaid

Recommend
CEO approval
Business Outlook

Pros

More free time hence to 12 hours shifts

Cons

Can't reeally have a good routine, because of the shifts, and underpaid.

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Nespresso Response
1y
Hello, Thank you for taking the time to provide us with your feedback. Making sure that our employees have a comfortable and flexible schedule, as well as maintaining a healthy work-life balance is of crucial importance to us. It is upsetting to know you weren’t satisfied with your compensation. We provide our employees with our Total Rewards package, which includes market-competitive salary and various incentives and benefits. In addition to this, we make sure to continuously review it. This feedback is important and valuable to us, as we constantly seek to improve. We would like to hear more from you to look into your concerns. Please feel free to contact your former local HR team. We wish you well in your new endeavors. Thank you.
Viewing 250 - 252 of 1,230 Reviews

Glassdoor has 3,223 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.