Nespresso reviews

4.2

91% would recommend to a friend

(1,230 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
4.0
May 22, 2016

Coffee Specialist

Recommend
CEO approval
Business Outlook

Pros

Excellent training, nice colleagues, good pay and benefits. Good Work life balance. Uniforms and coffee allowance provided. Pleasant workplace and quality product to sell

Cons

Lack in communication, no real possibility for career development. Working with rude customers can be stressful. After long time the job can become repetitive

3.0
May 20, 2016

Misleading

Recommend
CEO approval
Business Outlook

Pros

Free machine, beautiful culture

Cons

Management really does not care, unless you play the game right. Glass ceiling! No place to go, but you are led to believe you will move up.

2.0
May 17, 2016
Recommend
CEO approval
Business Outlook

Pros

Strong brand growth. Free product allotments. Fairly good salary and time off.

Cons

Manage through fear and nothing positive. Internally focused with no concern or value for the outside world or industry standard practices. While Nestle USA seems to be ahead, Nespresso has no technology to speak of. What little HQ touches seems to break. The US President cares mostly about Colombian farmers, sustainability, recycling, safety, and global issues. While these are all admirable what about Nespresso USA and its employees? HR can not be trusted. Don't waste your time if you have any outside knowledge.

avatar
Nespresso Response
9y
Hello, At Nespresso, Coffee is at the heart everything we do and defines our Brand journey. I will take your comments about caring for the farmers, sustainability, recycling, global issues and safety as a compliment. These topics are our top priorities. Additionally, the strong focus on safety that you refer to also demonstrates our commitment to the wellbeing and safety of all employees. As such, we are aligned with Nestlé’s commitment to Creating Shared Value and thus, acknowledge that people are our greatest asset. We respond to a rapidly changing world and highly competitive employment market by providing training and education for our employees. To answer your remark on promotion, currently YTD 58% of the open jobs for all salaried positions including Boutiques management are filled with internal employees. We value all employees and we follow specific guidelines to assess our employees’ skills and promote internal talent whenever an internal profile matches a job opening. If you have more specifics you want us to look into, please contact me or our confidential employee help-line at 888-424-2409. Thank you. Guillaume Le Cunff President @ Nespresso USA
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Glassdoor has 3,220 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.