Nespresso reviews

- Management change led me to handle majority of the workload in the workplace, and the regional manager nor store manager cared. Whereas, when compared to other stores, someone with the same title as me did not have that large of a workload. Once I brought this up, the store manager said that this is how the workload is like in this store. It was unfair because I already had a large workload, and they are adding more work for me. Whereas the other staff could be seen loitering and doing nothing. When I ask for help, it was immediately shut down. When escalated to regional manager, nothing happened (or at least from my point of view). - New assistant manager talked poorly about others behind their backs constantly, and gradually that became the culture within the store. Kind and sweet coworkers soon became icy and gossip behind each other's back, leading to regular conflicts within the store. Store manager turned a blind eye to it and was aware of it constantly by multiple staff members. Even the customers were submitting Google reviews reflecting the change in attitude throughout the staff in-store.

- Work environment : - Employees talking behind eachother's backs on a daily basis, to the point where I once had a customer being aware that my colleagues were talking [very] rudely and loudly about another colleague that wasn't working that day. The customer looked very concerned and verbally expressed his concern to me. - I often ended up having either 1-2 or no colleagues at all on the floor at times when we were supposed to be 5-6 employees. I exclude the times people were on breaks from these incidents. - Total lack of consistency from management : employees were sometimes reminded during briefs to be professional, to be attentive (to not ignore customers or their basic work duties) and to help eachother. I rarely witnessed managers or team leaders managing or leading the team outside of briefs (referencing the active enforcement or encouragement of previously mentioned demands regarding professionalism, attentiveness etc.). - Employee bonuses, every 3 months / every quarter, are now team-based [as of Q4 2024]. The team leader that trained me freely showed me her/his previous payslips to give me an idea of said-bonuses. Hers/his were individual-based bonuses [prior to Q4 2024], mines were team-based, resulting in my bonuses being 1/3 of hers/his although my personnal sales statistics and numbers were often (highly) exceeding Nestlé's expectations. - Training was centered on "by-heart" learning resulting, in many cases, in pre-written scripts and "robotic" interactions with customers. We were often reminded of and encouraged to speak about Nestlé's / Nespresso's values and quality programs. "B Corps"'s highest obtainable score is 200 while the necessary score to "pass" is 80. In recent years, Nespresso had a score of 87. According to multiple interviews, articles and studies; most Mexican coffee producers working with Nestlé are not being paid enough to afford basic necessities. All this being said: they want employees to use the "good will" and the "ethical values" of this company to sell their products and to get good scores from [monthly] mystery clients.