Nespresso reviews

4.2

91% would recommend to a friend

(1,230 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Jan 29, 2018
Recommend
CEO approval
Business Outlook

Pros

- Free coffee. - Discount on machines.

Cons

- Chaotic environment with lack of vision and leadership. - Salaries are 20% below market, and the annual pay rise is around 1%. Not aligned with the increase in workload. - Overload without recognition. There is no recognition program in place. - Everything in Nespresso is manual, coupled with extreme micromanagement. - Zero career opportunities and no development. Management prefers hiring people from outside instead of developing current employees. - No trainings at all. Only line managers are entitled for training and conferences, and employess are there to do tasks. - HR team is there to recruit only, and then they don't care about employees. The line manager has the absolute power.

5.0
Jan 14, 2018
Recommend
CEO approval
Business Outlook

Pros

free nespresso machine, coffee allowance each month, good quarterly bonus, relaxed working environment, fun and friendly staff.

Cons

Not much room for progression. they are hard on call quality. feels like every call is scrutinised and they are too harsh sometimes, if the customer is happy and it was a nice call that's all that should matter.

5.0
Jan 11, 2018

Great Work Place!

Recommend
CEO approval
Business Outlook

Pros

Work-life balance is great, just communicate with your upper management on when you need time off and they do their best to accommodate! Pay is nice, with compensated public transit monthly pass (full time), health benefits are really second to none, uniforms get dry cleaned for you, and the people you meet within and outside the company is a great way to create a strong network

Cons

Holidays get very busy, that's really the only thing I can think of

Viewing 1027 - 1029 of 1,230 Reviews

Glassdoor has 3,223 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.